Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details.
About the job
The DevOps Engineer supports high-availability 24/7 production systems of moderate to high complexity and risk. The role performs ongoing application support for live production systems by diagnosing and resolving highly complex issues, identifying, recommending and implementations options for improving performance, maintainability, and operability; update existing practices and procedures, as defined by supervisor.
What will you do?
- Own and support high-availability, 24×7 production systems, ensuring reliability, performance, scalability, and security in line with defined SLA/SLO commitments.
- Act as the primary Technical Operations point of contact for development and product teams, providing guidance on system design, operability, and production readiness.
- Provide L3/L4 production support, troubleshooting complex application, infrastructure, and platform issues beyond documented procedures.
- Participate in a 12×7 on-call rotation, responding to production alerts, mitigating incidents, and restoring services with minimal business impact.
- Lead incident troubleshooting, coordination, root cause analysis (RCA), and post-incident reviews, driving preventive and corrective actions.
- Design, implement, and operate cloud infrastructure (AWS), including compute, networking, storage, IAM, and security components.
- Build, maintain, and enhance Infrastructure as Code (IaC) and deployment automation using industry-standard tools.
- Operate and support Docker and Kubernetes-based platforms, including deployments, scaling, upgrades, and runtime troubleshooting.
- Design, implement, and maintain monitoring and observability solutions using metrics, logs, and alerts to proactively detect and resolve issues.
- Automate operational tasks and workflows using scripting and tooling to reduce manual effort and improve operational efficiency.
- Perform system installation, administration, patching, configuration, and upgrades for production infrastructure.
- Ensure security best practices are followed, including WAF configuration, access controls, vulnerability remediation, and compliance requirements.
- Create, maintain, and continuously improve Runbooks, SOPs, and operational documentation.
- Drive continuous improvement initiatives across reliability, performance, scalability, and cost optimization.
- Stay up to date with emerging technologies and recommend improvements aligned with business and operational needs.
We are looking for:
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
- 3+ years of hands-on experience in DevOps / SRE / Production Operations roles.
- Strong experience with Linux/Unix system administration and troubleshooting.
- Hands-on experience with cloud platforms (AWS and/or Azure).
- Solid knowledge of Docker, Kubernetes, and microservices architectures.
- Strong automation skills using Python, Bash, or similar scripting languages.
- Experience with Infrastructure as Code and CI/CD pipelines.
- Hands-on experience with Infrastructure as Code (IaC) using Terraform and/or Pulumi, strong automation-first mindset
- Practical observability experience (metrics, logs, traces).
- Experience with SQL and/or NoSQL databases and production database operations.
- Good understanding of networking concepts, protocols, and troubleshooting tools.
- Experience with monitoring and alerting systems.
- Working knowledge of version control systems (Git, SVN, etc.).
The Unifocus experience:
Our Culture Statement: Thriving Together, Achieving Greatness
To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.
We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.
In addition to a competitive salary, we offer:
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
What We Do
UniFocus is the only complete workforce management platform designed to fundamentally shift the way service industries manage labor. The powerful platform helps managers plan with intelligent Labor Management tools that automatically produce accurate forecasts, optimized schedules based on business demand, employee availability, service standards and work rules. Staff is easily aligned with a world-class Time and Attendance module that communicates schedules and facilitates swaps with tools like Shift Genius that live within an intuitive mobile app. Once scheduled, frontline employees operate with ease from the industry-leading Knowcross Task Management suite that streamlines guest services, housekeeping, maintenance, inspections and glitches. With traditional workplace silos removed, managers benefit from a complete view of analytics and a personalized virtual assistant, Odin, that highlights opportunities to improve productivity and cost controls while keeping an eye on guest satisfaction and employee engagement. UniFocus is arming managers with best-in-class decision making technology in the hospitality, restaurant, retail, and healthcare industries. [email protected] 972.512.5000
