Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Team
The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.
Key Responsibilities
- Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
- Build and manage scalable cloud infrastructure on AWS and GCP
- Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
- Automate deployment, monitoring, and operational workflows across distributed systems
- Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
- Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
- Develop and maintain reusable automation modules and frameworks
- Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
- Work with REST APIs and integrate services across systems and platforms
- Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
- Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)
Qualifications & Skills
- 3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
- Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
- Strong experience with cloud platforms such as AWS and GCP
- Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
- Solid understanding of CI/CD pipelines (GitLab, or similar)
- Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
- Familiarity with voice technologies and protocols such as SIP and RTP
- Strong troubleshooting, debugging, and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to work effectively in distributed, cross-functional teams
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 3+ years of experience in DevOps, SRE, or infrastructure engineering
- Hands-on experience with Ansible and Terraform
- Strong experience with AWS and GCP
- Proficiency in Unix/Linux systems
- Solid understanding of CI/CD pipelines
- Understanding of AI-assisted development tools
- Familiarity with SIP and RTP protocols
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills in English
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
