At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.
How will you make an impact?
- Defining and developing continuous integration and deployment pipelines
- Building Infrastructure as Code
- Coordinating build and release activities with other stakeholders
- Defining and developing automated quality and release gates
- Working with teams to develop code quality metrics and meters
- Identifying, researching, and prototyping new technologies to improve DevOps processes
- Collaborating with various teams and disciplines to promote and develop DevOps best practices
- Managing day to day operations of release pipelines, build tools, and source control software and resources
- Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production)
- Troubleshooting & responding to downtime, performance degradation and outside attacks
- Occasional weekend or after-hours work as needed
- Follow the company Code of Ethics and CX policies and procedures at all times.
- Communicate in an effective and professional way with customers in and outside of CX.
You will have an advantage if you also have:
- Deep knowledge and understanding in one or more of the following areas:
- Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)
- Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)
- Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)
Have you got what it takes?
- Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
- 1-3 years of experience as a contributor on a software development team
- Solid understanding of Agile Software Development practices and principles
- Familiarity with CI automation tools, such as Github Actions, Jenkins, TFS Build
- Familiarity with infrastructure automation tools such as Chef, Ansible, or CloudFormation
- Experience working with distributed source control systems, preferably with GitHub or BitBucket
- Must have experience in writing scripting languages, such as Python, Perl, Powershell
- Familiarity with Amazon AWS services, Azure Cloud
- Must have experience in MSSQL
- Must have experience in Operating Systems (Linux/Windows
- Ability to communicate effectively in English
- Experience in deploying a .net monolith
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
