Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of Five9.
ResponsibilitiesAutomated testing of Five9 product using Python based automation framework
New test script development for end-to-end product testing using automation framework
Test result analysis for executed tests using test framework logs, product logs, monitoring tools
Support and extending of automation framework
Develop new automation tools
Detecting of weak points in existing automated process and flows, elimination of these items and control over efficiency for automated flows and processes
Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for Test Automation Group with company priorities and strategy
Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of automation framework and tools through iteration/functionality testing
3+ years of experience in engineering roles focused on DevOps, operations, or infrastructure within telecom or service provider environments
Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules
Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components
Proficiency in Unix/Linux systems, emphasizing CLI-based administration and shell scripting
Experience designing and integrating RESTful APIs and web service workflows
Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms
Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
