DevOps Engineer

Location: Kuala Lumpur, Malaysia

Role: DevOps Engineer

Department: Backend

Mode: Full-time role

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

At Respond.io, Cloud Engineer is pivotal to our company’s success. We are seeking an experienced individual that is ready to be part of our Technology Team in charge of deployment, automation, maintenance, and scaling of our AWS cloud infrastructure.

What You Will Be Doing

• Bring tangible impact and influence new changes on our platform
• Collaborate with our Development teams to provision infrastructure so they can focus on delivering quality software
• Collaborate with stakeholders to implement SLOs, SLIs, and improve system reliability
• Ensure robust backup, disaster recovery, and security controls are in place
• Develop solutions (using Nodejs or Python) to improve our SDLC and analytics pipelines
• Share knowledge and discuss new initiatives with your team members

Qualifications

• Being AWS Certified is a good-to-have
• You have previously worked with service oriented architectures
• Several years of hands-on experience with a major cloud provider (Preferably AWS)
• Experience with Infrastructure-as-Code, setting up CI/CD pipelines and monitoring
• Experience with designing and provisioning highly-available and scalable solutions
• You have a production experience with one modern programming language (Node.js or Python preferably)
• Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing;
• Nimble and agile team player with the ability to thrive in a fast-paced start-up environment

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based