- · Analyzes customer problems of high complexity, assesses scope of impact, identifies options for problem resolution and takes action to resolve issues according to defined service levels.
- · Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
- · Innovates by suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover.
- · Collaborates with business, third party vendors, developers, production support, and technical operations groups to determine appropriate software/hardware needed and to resolve any issues impacting the application processes.
- · Mitigates customer impact of issues and defines, reviews, and executes workarounds.
- · Conducts root cause analysis and correlation of other system and/or application problems of high complexity.
- · Carries out unit testing and implements application changes developed or modified, ensuring application behavior meets the needs of the client and business.
- · Communicates status of outstanding issues to customers and ensures ticketing system is always up-to-date with the most recent actions and status.
- · Proactively monitors production environments and/or applications and conducts health assessments to identify areas for improvement.
- · Develops, configures, or supports tools for system monitoring and/or troubleshooting.
- · Provides input for technical plans and solutions.
- · Provides advice or training to users about application functionality.
- · Provides technical guidance to less experienced team members.
- · Manages multiple and sometimes competing priorities.
- · Performs actions aligned with defined standards and best practices.
- · Performs occasional work outside standard business hours as part of an on-call rotation
- Bachelor’s degree in computer science or related technical field.
- 2+ years of experience as a Cloud Engineer/SRE or similar role
- · 2+ year of hands-on experience on Azure SQL, AKS clusters, Azure DevOps, Azure CLI, ADO Pipelines.
- · Good Knowledge on Bicep Deployments and GitHub Actions
- · Good Knowledge on Cloud Services and able to handle the Cloud Infrastructure.
- · 2+ year of hands-on experience on DevOps technologies like Git, CI/CD, infrastructure automation, ADO Pipeline, containerization, and orchestration.
- · Scripting knowledge like Shell script, PowerShell, bash, yaml and groovy
- · Tools like GitHub actions, Kubernetes, Ansible, Docker, etc.
- · Working experience on Clusters and High Availability solution
- · Hands-on experience in Linux/Windows infrastructure & knowledge of networking
- · Collaborate and communicate with other team members to decompose large tasks into small testable tasks.
- · Experience with integrating into a team employing Agile and Scrum methodologies
#LI-SS6
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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What We Do
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information, visit tr.com.
