DevOps Engineer - D.A.R.T.S

Alarm.com is seeking a DevOps Engineer to join our growing team. The DevOps engineer designs and develops applications to deliver integration and automation solutions across Alarm.com's infrastructure and applications stack throughout the entire lifecycle. This position works closely with Engineering, Quality Engineering, Cloud Operations, Security and Release Management in on-boarding of new and existing life safety and home automation applications to the cloud and serves as the main liaison between these teams to deliver automation solutions and software deployment frameworks from inception to development to production to maintenance. This role encompasses all technical aspects of the Alarm.com cloud and applications with an ever-watchful eye on their availability, latency, performance, and capacity.

RESPONSIBILITIES

The DevOps Engineer primary job responsibilities will include:

• Design and develop tools and frameworks to enable continuous code integration and automated infrastructure management across all layers in the cloud – Servers, Storage, Network, Operating Systems, Management infrastructure Applications, and Monitoring and Alerting.
• Provide technical direction to Engineering teams on best practices for deploying software in the cloud.
• Develop a full understanding on the operation and architecture of the Alarm.com cloud and provide innovative solutions to increase reliability, performance and predictability in our operations.
• Evaluate, architect, implement and migrate on-premises complex workloads to hyperscaler infrastructures – AWS, Azure.
• Embrace DevOps activities to increase consistency and visibility into change management.
• Troubleshoot issues and participate in on-call support, ensuring stability and performance of the production environment.
• Work closely with various groups within Operations, Software Engineering, and Quality Engineering to drive efficiencies. Including authoring of runbooks and key alert metrics, and overall health and stability of monitoring.
• Support application deployments and the entire SLDC.
• Other duties as assigned

REQUIREMENTS

• 3+ years of related DevOps experience
• B.A. or B.S. (or higher level degree) in Computer Science or a similar engineering program with strong academic performance preferred.
• Experience with Cloud Platforms and virtualization Technologies: VMWare, Azure and AWS.
• Experience with Configuration Management and IaC tools: Ansible/AWX, Puppet, Terraform.
• Knowledge of Linux operating systems like Ubuntu and Red Hat Enterprise Linux.
• Experience with containerization concepts and technologies: Docker, K8s, AKS, Rancher.
• Familiarity with Server Monitoring & Application Performance Monitoring solutions. E.g. PagerDuty, Grafana, OpenTelemetry, New Relic, Dynatrace, AppDynamics
• Knowledge of automation frameworks and CI/CD tools: Bamboo, GitHub Actions, Octopus Deploy, Jenkins, Atlassian, GIT, ArgoCD.
• Familiarity with secrets and artifact storage technologies like Vault and Artifactory.
• Familiarity with programming and scripting languages: Bash, C#, Python, Go.
• Familiarity with multi-tiered escalation and on-call procedures.
• Ability to work both collaboratively and individually within a team environment.
• Exemplary passion for automating complex processes and running Infrastructure as Code.
• Self-directed approach with a high degree of initiative to investigate and resolve issues.
• Other duties as assigned. 
• Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

PREFERRED QUALIFICATIONS

• Familiarization with security tools, patch management, benchmarks and compliance frameworks.
• Knowledge of Windows Server operating systems, applications and services including IIS, SQL Server, PowerShell.
• Experience implementing messaging systems: Kafka, RabbitMQ, ActiveMQ.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well-rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS, and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision

Notice To Third Party Agencies

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].