DevOps Engineer

Say hello to possibilities.

It's not everyday that you consider starting a new career challenge.

We're RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $2 billion company that's growing at 30+% annually and we're expanding our Solutions Engineering Team to make sure we stay ahead of the competition.

We're currently looking for:

An experienced Site Reliability Engineer (SRE) to join the RingCentral Collaboration team. As a SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in various service observability platforms as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role.

Responsibilities:

• Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.

• Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.

• Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability.

• Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it.

• Respond to (on-call) and take actions to mitigate incidents and outages.

• Be on top of capacity requirements in a growing environment.

• Actively work with various teams’ codebases to extend observability and improve uptime.

• Represent the team in global incidents resolution, and participate in on-call rotation.

To succeed in this role you must have experience in:

• Proven experience as an SRE or similar role of 6+ years.

• Problem-solving and troubleshooting skills.

• Linux in-depth knowledge.

• Knowledge of one of the programming languages (see Preferable technology stack).

• Experience with cloud platforms.

• Knowledge of one or more of the configuration management tools.

• Ability to work in a diverse multicultural environment, communicating with globally distributed teams.

• Team player with self-start ability and strong drive to dig deeply and solve problems.

• Fluent in spoken and written English.

Preferable Technology Stack:

• OS: Linux (CentOS/RedHat/Oracle/Amazon Linux)

• Programming languages: Python, JavaScript, Go, Java

• Cloud: AWS, Azure, GCP

• Containerization: Kubernetes

• Distributed Log: Kafka, ELK stack

• Monitoring: Zabbix, Prometheus, Alertmanager, Grafana

• DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL

• IaaC: Ansible, Terraform

• GitOps: ArgoCD

• CI: Gitlab CI, Jenkins

• VCS: GitLab

• HA: Nginx Proxy

Desired Qualifications:

• B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experience

• Proven experience with influencing the software engineering of cloud/SaaS services

• Familiarity with AI, LLM, and various related technologies

• Deep understanding of the DevOps Lifecycle and application of it within organizations

What we offer:

• Mediclaim Benefits
• Paid Holidays
• Casual/Sick Leave
• Privilege Leave
• Bereavement Leave
• Maternity Leave
• Paternity Leave
• Wellness Coaching
• Employee Referral Bonus
• Professional Development Allowances
• Night Shift Allowances

RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.