We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
NICE is looking for a talented Cloud DevOps & Applications Operations Engineer interested in delivering the latest in Application Operations (SaaS) using AWS
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're seeking highly skilled DevOps to build and operate end-to-end IaC in AWS for our product portfolio. The ideal candidate is comfortable across the entire stack — from responsive front-end interfaces and robust back-end services to databases, networking, and cloud deployment.
As a DevOps application engineer you will be responsible to design scalable APIs and data models, automate infrastructure and deployments, and collaborate closely with development, product support, and operations teams to deliver secure, reliable, high-performing software in the NiCE Cloud.
How will you make an impact?
- Programing skills: Design and build responsive front-end interfaces and scalable back-end services and APIs, delivering features end to end.
- Cloud Management: Leverage AWS services (EC2, IAM, RDS, S3, EBS, CloudWatch) to design and manage application infrastructure, ensuring high availability, security, and performance.
- Infrastructure Automation: Implement and manage infrastructure as code using Terraform, and containerized workloads using Kubernetes and Helm for scalable, reliable deployments.
- Database Engineering: Design, deploy, and optimize relational databases such as PostgreSQL, Oracle, MySQL, or Aurora (including AWS RDS); write and tune queries, manage backups, and resolve performance issues.
- Scripting & Automation: Write and maintain Python (and PowerShell/Perl where relevant) scripts to automate build, deployment, and operational tasks, integrating tools and services.
- Configuration Management: Use Ansible to automate configuration management, software deployment, and orchestration across environments.
- Monitoring & Troubleshooting: Implement monitoring and logging (e.g. CloudWatch) to ensure the health of applications and infrastructure, and troubleshoot issues across the stack as they arise.
- Networking & Security Awareness: Apply a working understanding of IP networking, TCP/IP, VPN, firewalls, and SSL to build and secure cloud-hosted applications.
- Collaboration: Work closely with development, product support, and operations teams to ensure smooth deployment and operation of applications.
- Security Compliance: Ensure that application code, infrastructure, and deployment processes comply with industry security standards and best practices.
- 5+ years of total experience, with 3+ years of hands-on DevOps & IaC (and/or other major languages such as python, c# JavaScript/TypeScript, Java, or Perl).
- Proven experience building full stack web applications — front-end frameworks plus back-end services and RESTful APIs.
- In-depth knowledge of AWS services and best practices for cloud architecture and management.
- Experience managing AWS infrastructure using Terraform (infrastructure as code).
- Experience with Kubernetes for container orchestration and container deployments using Helm.
- Application deployment and configuration management using Ansible.
- Hands-on experience with relational databases (PostgreSQL, Oracle, MySQL, SQL Server, or Aurora) and AWS RDS, including backups, restores, and performance tuning.
- Strong knowledge of Linux/Unix systems (RHEL, Amazon Linux); Windows server familiarity is a plus.
- Working understanding of networking and security concepts (TCP/IP, VPN/IPSec, firewalls, SSL) for cloud-hosted, multi-tenant architectures.
- Experience providing 24x7 support to production SaaS infrastructure, including on-call rotation and out-of-hours support when needed.
- Understanding of ITIL processes — incidents, service requests, and change management.
- B.E/B.Tech/M.Tech/M.Sc. in Computer Science, IT, or a related engineering discipline, or equivalent experience.
- Certifications such as AWS Certified DevOps Engineer or Certified Kubernetes Administrator (CKA) are a strong plus.
- Proven ability to learn new technologies quickly and work effectively within a distributed, global team.
- Detail-oriented and task-driven, with excellent communication skills and a strong customer-service focus.
- Ability to work in a high-pressure, highly flexible environment against both short- and long-term objectives.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 5+ years total experience with 3+ years hands-on DevOps and Infrastructure as Code
- Proven experience building full stack web applications and RESTful APIs
- In-depth knowledge of AWS services and cloud architecture best practices
- Experience managing AWS infrastructure using Terraform
- Experience with Kubernetes for container orchestration and Helm for deployments
- Application deployment and configuration management using Ansible
- Hands-on experience with relational databases (PostgreSQL, Oracle, MySQL, SQL Server, or Aurora) and AWS RDS, including backups and performance tuning
- Strong knowledge of Linux/Unix systems (RHEL, Amazon Linux)
- Working understanding of networking and security concepts (TCP/IP, VPN/IPSec, firewalls, SSL)
- Experience providing 24x7 production SaaS infrastructure support, including on-call rotations
- Understanding of ITIL processes (incident, service request, change management)
- Proficiency in scripting for automation (Python; PowerShell or Perl where relevant)
- Degree in Computer Science, IT, or related field or equivalent experience
- Windows Server familiarity
- Certifications such as AWS Certified DevOps Engineer or Certified Kubernetes Administrator (CKA)
- Strong communication skills, ability to learn quickly and work in a distributed team under pressure
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
-
Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
-
Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
-
Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
