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Support mission critical workloads, modernize IT infrastructure and reduce total cost of ownership.
The Role
Lead engineer for client AWS deployments: install, configure, and manage OS and AWS services; automate scalable environments using IaC and config management; troubleshoot complex issues; provide 24x7 fourth-line on-call support; mentor teammates and support pre-sales architects.
Summary Generated by Built In
Key Responsibilities
- Act as the lead engineer on small to medium client deploy projects
- Provide AWS subject matter expertise advice and assistance to pre-sales architects
- Installation, configuration, and ongoing management of O/S and AWS services.
- Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
- Maintaining high availability through proactive measures.
- Troubleshooting and resolving complex technical issues.
- Ensuring clients & partners are updated on current status of work and issues.
- Raise, investigate and resolve problems and known errors in line with the problem management process.
- Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
- Partake in an oncall rota to provide 24x7 4th line support for Ensono’s AWS clients.
- Proactively keep up to date on AWS services and developments.
- Buddy new members of the team
Skills and Experience
- 5+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
- 2+ years’ experience of engineering, architecting, or supporting AWS solutions.
- Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
- Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
- Hold a number of current AWS Associate and Professional level Certifications
- Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
- Scripting ability in one or more of Python, Powershell, Bash, Perl
- Experience of using Git for version control useful
- Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
- Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
- Good knowledge of TCP/IP.
- A degree in a computing-related discipline preferred or equivalent ability and knowledge.
- Excellent written and verbal communication skills.
- Experience working in an ITIL environment beneficial.
- Desire to continually grow, develop and improve.
- Must be independent, self-motivated, a self-starter and possess a good working attitude
- Client focused and results driven
- Able to implement supportable solutions and make the complex simple.
Skills Required
- 5+ years experience supporting highly customer-focused, mission critical environments
- 2+ years engineering, architecting, or supporting AWS solutions
- Strong OS knowledge and experience in Linux or Windows (basic knowledge of the other)
- Experience implementing and supporting AWS services (EC2, S3, EBS, ELB, RDS, IAM, Route53, CloudFront, ElastiCache, WAF)
- Hold current AWS Associate and Professional level certifications
- Experience building and maintaining scalable, auto-scaled environments with automation/config management (CloudFormation/Terraform, Ansible)
- Scripting ability in one or more: Python, Powershell, Bash, Perl
- Experience with Git for version control
- Experience working with or supporting containerized environments (ECS, EKS, Kubernetes, Docker)
- Experience with Jenkins or other CI/CD pipeline technology
- Good knowledge of TCP/IP
- Degree in a computing-related discipline or equivalent ability
- Excellent written and verbal communication skills
- Experience working in an ITIL environment
- Willingness to partake in on-call rota to provide 24x7 4th line support
- Independent, self-motivated, client-focused and results driven
Ensono Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ensono and has not been reviewed or approved by Ensono.
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Leave & Time Off Breadth — Time off provisions include unlimited PTO, paid volunteer time, and a formal sabbatical program. These offerings provide flexibility for rest, community service, and extended renewal.
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Retirement Support — Retirement support includes a 401(k) with company match as part of the core package. This adds long‑term financial value alongside day‑one eligibility for other coverage.
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Parental & Family Support — Family‑forming coverage and paid parental leave are explicitly included, with adoption and surrogacy reimbursement. These benefits support diverse paths to growing a family.
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The Company
What We Do
Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS & Azure
Why Work With Us
Our culture is collaborative & results-driven. Curiosity, passion, honesty & reliability are values we live by. Career & professional development is encouraged through promotions, learning opportunities, Ensono University - eTalks, training academies, paid tuition and study leave, quarterly Innovator Awards. Thinking Thursdays (no meetings 8 to 12)
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