About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
DevOps Engineer
About the Role
We are looking for a DevOps Engineer to design, build, and operate the platforms and infrastructure that support our applications and services. This role focuses on automation, reliability, scalability, and operational excellence, bridging the gap between development and IT operations.
You will work closely with Developers, System Administrators, and Security teams to improve how systems are built, deployed, monitored, and supported in production. This role includes participation in an on‑call rotation supporting business‑critical systems.
Key Responsibilities
Automation & DevOps Practices
Build and maintain CI/CD pipelines for application and service deployments.
Automate infrastructure provisioning, configuration, and operational tasks.
Reduce manual effort and operational risk through tooling and standardisation.
Improve deployment reliability, repeatability, and rollback processes.
Security & Best Practices
Apply security best practices across infrastructure and deployment pipelines.
Manage access controls, secrets, and environment configuration securely.
Support vulnerability remediation and platform hardening efforts.
Work closely with Security and IT teams to maintain compliance and resilience.
Infrastructure & Platform Engineering
Design, build, and maintain cloud and on‑premises infrastructure supporting production and non‑production environments.
Manage infrastructure lifecycle using automation and Infrastructure‑as‑Code principles.
Support virtualised and cloud platforms (e.g. VMware, Nutanix, AWS).
Partner with development teams to support application infrastructure needs.
Reliability, Monitoring & Performance
Implement and maintain monitoring, logging, and alerting solutions.
Proactively identify performance, capacity, and reliability risks.
Participate in post‑incident reviews and drive long‑term improvements.
Support backup, disaster recovery, and high‑availability strategies.
Incident Response & Production Support
Participate in a shared on‑call rotation for production support.
Respond to incidents, troubleshoot complex issues, and perform root‑cause analysis.
Collaborate across teams to resolve issues quickly and effectively.
Focus on permanent fixes rather than short‑term workarounds.
Documentation & Continuous Improvement
Maintain documentation for platforms, tooling, and operational processes.
Continuously improve DevOps practices, tooling, and workflows.
Evaluate new technologies pragmatically, focusing on real business value.
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
Experience with CI/CD tools and deployment pipelines.
Solid experience supporting production databases, including schema changes, performance troubleshooting, backups, and coordination with development teams.?
Hands‑on experience with cloud platforms (AWS preferred).
Practical experience with Infrastructure as Code (Terraform, CloudFormation, Ansible, etc.).
Scripting experience (Bash, Python, or similar).
Solid understanding of networking, system architecture, and security fundamentals.
Experience supporting production systems and participating in on‑call rotations.
Strong troubleshooting and root‑cause analysis skills.
Experience operating hybrid environments (on‑prem + cloud).
Nice to Have
Exposure to SRE principles or reliability‑focused engineering.
Experience with monitoring platforms (Prometheus, Grafana, Datadog, Splunk, etc.).
Experience with containerisation and orchestration (Docker, Kubernetes).
Familiarity with Windows environments alongside Linux.
Core Competencies
Strong problem‑solving and analytical skills
Ownership mindset and accountability
Collaboration and clear communication
Ability to work in fast‑moving production environments
Continuous learning and improvement mindset
Work shift:
3 PM – 12 AM Pakistan Time OR
4PM – 1AM Pakistan Time
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
- Experience with CI/CD tools and deployment pipelines.
- Experience supporting production databases (schema changes, performance troubleshooting, backups).
- Hands-on experience with cloud platforms (AWS preferred).
- Practical experience with Infrastructure as Code (Terraform, CloudFormation, Ansible, etc.).
- Scripting experience (Bash, Python, or similar).
- Solid understanding of networking, system architecture, and security fundamentals.
- Experience supporting production systems and participating in on-call rotations.
- Experience operating hybrid environments (on-prem + cloud).
- Exposure to SRE principles or reliability-focused engineering.
- Experience with monitoring platforms (Prometheus, Grafana, Datadog, Splunk).
- Experience with containerisation and orchestration (Docker, Kubernetes).
- Familiarity with Windows environments alongside Linux.
What We Do
Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), specializing in IT services and consulting. The company provides augmented teams of professional IT staff to support 245 business units within CSI, helping them implement, support, extend, and enhance the mission-critical enterprise systems that power thousands of medium and large businesses and public institutions globally.
