Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
DevOps Engineer – Voice Gateway Platform
About the Role
We are looking for a motivated and hands-on DevOps Engineer to join our Voice Gateway engineering team. The role will focus on building and maintaining CI/CD repositories, automating deployments, strengthening cloud infrastructure, and ensuring reliable delivery of critical voice and contact-center applications.
The ideal candidate is self-driven, collaborative, comfortable working in a fast-paced engineering environment, and eager to learn and adopt modern DevOps practices.
Key Responsibilities
- Design, build & compile Linux packages, and maintain scalable CI/CD pipelines for Voice Gateway applications and services.
- Manage source-code repositories, branching strategies, build automation, release workflows, and deployment pipelines.
- Automate application and infrastructure deployments across development, staging, and production environments.
- Experience with incident management, production support, disaster recovery, and business continuity.
- Familiarity with Ansible, Packer, Argo CD, Flux, Vault, or similar DevOps tools.
- Experience working with multi-region cloud deployments.
Key Attributes
- Self-driven and accountable, with a strong sense of ownership.
- Collaborative team player who works effectively across functions.
- Quick learner who can adapt to new technologies and changing priorities.
- Calm and structured during production incidents and high-pressure situations.
- Customer-focused and committed to delivering reliable outcomes.
- Proactive in identifying risks, improving processes, and eliminating operational bottlenecks.
- Strong documentation and knowledge-sharing mindset.
Why Join Us?
- Work on a mission-critical Voice Gateway platform used by enterprise customers.
- Solve complex challenges across cloud infrastructure, telephony, networking, and real-time communications.
- Contribute to modernizing DevOps and deployment practices for an AI-powered contact-center platform.
- Collaborate with experienced engineering, product, and customer-facing teams.
- Build scalable automation that directly improves platform reliability and customer experience.
EDUCATION QUALIFICATION:
- · Bachelor's degree in Computer Science, Information Technology, or a related field(MCA).
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field; MCA accepted
- Experience with incident management, production support, disaster recovery, and business continuity
- Familiarity with Ansible, Packer, Argo CD, Flux, Vault, or similar DevOps tools
- Experience working with multi-region cloud deployments
Kore.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai.
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Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative.
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Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided.
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Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements.
Kore.ai Insights
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
