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About This Role:
The DevOps Engineer II works with various team members from across the organization, primarily in the technology management division. The successful candidate will be part of a collaborative DevOps team which provides continual proactive technical infrastructure support and improvement in all environments of Forrester services/products and platforms, ensuring their optimal system’s availability and reliability. This individual must contribute to the improvement of DevOps implementation while applying IT security’s best practices.
Job Description:
Participate in all stages of infrastructure provisioning, from Proof of Concept (POC) to production support.
Assist with the implementation of security best practices and initiatives at all levels of the systems infrastructure.
Adhere with DevOps principles/pillars.
Develop and improve DevOps process automation scripts (such as Terraform) to improve systems efficiency.
Ensure maximum uptime and stability of cloud and on-premises environments, including production, staging, testing, and development environments.
Apply the latest OS and security patches ensuring the compatibility of underlying running application.
Participate in the disaster recovery/business continuity (DRBC) routine exercises.
Handle help desk and JIRA tickets and mitigate any production issues.
Ensure accurate knowledge base documentation in a timely manner.
Manage and optimize unified logging system and APM (application performance management) monitoring tools and constantly reduce the MTTR (mean time to recovery).
Provide mission-critical production support in case of an outage during off-business hours if necessary.
Job Requirements
Bachelor’s degree in fields related to technology, engineering, or computer science; Master’s degree is a plus.
Relevant work experience either in software development or IT infrastructure industry.
Strong knowledge of secure web app deployments in AWS.
Advanced experience as a Linux administrator, particularly Amazon Linux.
Knowledge of Windows server administration is a plus.
Experience with continuous integration/continuous delivery (CI/CD) — CodePipeline, Jenkins, Git.
Experience with containerized microservices delivered with Docker, Kubernetes (Primarily AWS EKS).
Strong skills and best practice knowledge with automation tools such as Terraform, CloudFormation.
Creativity and experience with software programming, experience with IT security, familiarity/experience with the DevOps process.
Strong scripting skills using Shell and Python or Go (a plus).
Knowledge of web application programming languages (such as Python, JavaScript, NodeJS, Java, etc.).
Professional IT certifications, such as CKA, CKAD, CKS, and AWS certifications (a plus).
Experience in designing, building, maintaining, migrating, tuning, administering, supporting, and solving problems in complex server environments.
Experience working collaboratively with various applications development teams throughout the organization to resolve problems.
Excellent written and oral communication skills necessary to produce and process technical documents.
Excellent problem-solving and analytical skills and the ability to translate business requirements into information systems solutions.
The ability to work with little supervision; someone who is self-driven and motivated.
Willingness to work on a monthly on-call rotation.
Willingness to travel to headquarters in Cambridge, MA. (approx. annual)
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
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Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
