The Role
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are seeking a highly skilled DevOps Specialist with expertise in Amazon and Azure cloud with Helm charts, Jenkins, and Prometheus to support our growing infrastructure needs. The ideal candidate will have a strong background in managing Kubernetes clusters, automating deployments via Helm, and integrating CI/CD pipelines with Jenkins. This role is critical to ensuring seamless, scalable, and reliable operations for our cloud-native applications, especially as we adopt new technologies to meet evolving customer demands.
Responsibilities
- Analyze and debug difficult server performance issues, identify bottlenecks and optimize product/service performance to improve user experience.
- Respond to service outages/incidents and ensure system uptime requirements / SLAs are met.
- Automate provisioning and deployment of infrastructure and services across large enterprise cloud platforms.
- Administer, manage and maintain cloud or hosted infrastructure and IT infrastructure.
- Build automated performance and test tooling to measure performance (collect metrics / monitoring) to bring end-to-end visibility and understanding to the performance of our systems/services
Requirements
- 2+ years of experience with cloud technologies (Kafka, ELK, Docker, Kubernetes etc)
- 1+ years experience with Infrastructure as Code on Ansible / Vagrant / Terraform
- 2+ years of experience working on AWS platform including scripting and automation
- 5+ years of DevOps experience and managing the entire infrastructure
- Strong background in Linux
- Strong programming and development skills in Perl / Python in a Linux like environment to ensure operations automation and data collection
- Familiarity with SQL / MySQL
- Excellent communication skills as you will be working with teams across different geographies
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
