About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
We are looking for a DevOps Engineer responsible for end-to-end infrastructure deployment and reliable operation of production environments. You will design, build, and maintain Infrastructure as Code, automate provisioning and configuration, support Windows/Linux platforms (including clustering), and ensure observability and high availability of core services.
What you will be doing:
- Own infrastructure deployment lifecycle: design → provisioning → configuration → release → operations
- Build and maintain Infrastructure as Code using Terraform (modules, environments, state management)
- Automate configuration management and application/platform setup with Ansible (roles, inventories, secure secrets handling)
- Implement and maintain CI/CD pipelines for infrastructure and deployment workflows (validation, plan/apply, linting, approvals)
- Administer and troubleshoot Linux systems (systemd, networking, storage, performance tuning)
- Administer and troubleshoot Windows Server environments, including Windows-based clusters (HA/failover, patching, upgrades)
- Operate, tune, and ensure high availability for Redis, RabbitMQ, and Nginx
- Build and support monitoring and alerting with VictoriaMetrics/Prometheus (exporters, rules, dashboards, capacity tracking)
- Improve reliability: incident response, root-cause analysis, postmortems, and preventive actions
- Standardize environments and deployment patterns across stages (dev/test/prod), including documentation and runbooks
- Collaborate with engineering and operations teams on release planning, change management, and security requirements
What you will bring to the role:
- Bachelors degree in Computer Science or related field
- 3+ years (or equivalent) in DevOps / SRE / Infrastructure Engineering
- Strong practical experience with Ansible and Terraform
- Confident administration of Linux and Windows Server
- Hands-on experience with Windows clustering technologies (e.g., Failover Clustering / HA setups on Windows)
- Monitoring expertise with VictoriaMetrics and/or Prometheus (scraping, exporters, alerting, dashboards)
- Production experience with Redis, RabbitMQ, Nginx (configuration, troubleshooting, scalability, HA)
- Solid understanding of networking fundamentals (DNS, TLS, load balancing, routing, firewalls)
- Experience with Git-based workflows, code reviews, and maintaining reusable automation (modules/roles)
- Strong troubleshooting skills and ability to work in on-call / incident-response processes
Nice to have
- Containerization/orchestration: Docker, Kubernetes
- CI/CD platforms: GitLab CI, Jenkins, GitHub Actions
- Logging/observability stacks: ELK/EFK, Loki/Grafana
- Experience with HA/DR, backups/restore automation, and zero-downtime upgrades
- Security practices: least privilege, secrets management (Vault, SOPS, etc.), hardening and compliance
- Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers)
- Experience with load balancing components ( F5 LTM, F5 GTM)
- Experience in building, configuring, and tuning highly available MS SQL Server environments
- Experience with Virtualization platforms such as VMWare or HyperV
- Experience with administering AWS or Azure tenants
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor's degree in Computer Science or related field
- 3+ years in DevOps / SRE / Infrastructure Engineering
- Practical experience with Terraform (modules, environments, state management)
- Practical experience with Ansible (roles, inventories, secure secrets handling)
- Administration and troubleshooting of Linux systems (systemd, networking, storage, performance)
- Administration and troubleshooting of Windows Server environments
- Hands-on experience with Windows clustering technologies (Failover Clustering / HA)
- Monitoring expertise with VictoriaMetrics and/or Prometheus (exporters, alerting, dashboards)
- Production experience with Redis, RabbitMQ, and Nginx (configuration, troubleshooting, HA)
- Solid understanding of networking fundamentals (DNS, TLS, load balancing, routing, firewalls)
- Experience with Git-based workflows, code reviews, and reusable automation (modules/roles)
- Strong troubleshooting skills and ability to participate in on-call/incident-response processes
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
