Device Management Specialist – Milwaukee, WI

Work Flexibility: Field-based

ESSENTIAL FUNCTIONS

• Provides clinical support by managing all relevant Stryker Communications equipment across multiple facilities within a health system.
• Provides OR Support for Studio 3 and DataMediatOR.
• Coordinates and assists IT and OR management for future Studio 3 and DataMediatOR implementation and go-live.
• Communicate and implement training/education plans with existing customers.
• Assist with opening and closing of troubleshooting tickets.
• Act as a liaison for other end users, IT and Stryker.
• Attend weekly calls and assist the project managers, sales representatives, and other associated business units.
• Anticipates related device and support needs of the hospital facility.
• Is responsible for trouble-shooting and maintaining Stryker equipment and related devices.
• Works with surgeons, O.R. personnel, biomedical, IT and all other related personnel.
• Provide physicians and OR personnel with education on new and current products.
• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account.
• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• The ability to provide on-call services, as required, by the medical facility within designated territory.
• Adheres to all Stryker and medical facility policies, standards and procedures.

QUALIFICATIONS

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. 
• Ability to remain standing and/or walking for an extended period of time.
• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to explain and generate detailed guidelines and procedures.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Must have basic knowledge of video signal forms, ex. DVI, SVID, SDI, VGA, Fiber, etc.
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Overnight travel required: 10%

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.