The Role
Supports and maintains business applications through testing, troubleshooting, monitoring, documentation, integrations, automation, and end-user support. Provides off-hours assistance, contributes to process improvements, cross-trains team members, and stays current on application updates. Requires analytical problem-solving, customer service, Agile SDLC knowledge, Microsoft environment familiarity, and a bachelor’s degree in information technology or equivalent experience.
Summary Generated by Built In
Duties and Responsibilities
- Ensuring a smooth and effective operation of applications
- Application and database testing and QA
- Maintaining and updating technical documents, processes, and procedures
- Providing technical support by troubleshooting and resolving application issues, monitoring scheduled jobs, and by supporting end users
- Identify opportunities for process improvement and contribute to departmental initiatives
- Resolving system problems during non-business hours or backlogs by providing off-hours support as needed
- Assisting with application integrations
- Automating manual processes when feasible
- Providing cross training to other team members within the department and credit union
- Keeping abreast of any updates, enhancements, or new features
Required Skills
- Ability to quickly learn and master department specific applications
- Strong multi-tasking and prioritizing abilities
- Demonstrated logical and analytical thinking
- Be naturally curious and creative with a drive to discover solutions to problems, as well as a passion for innovation
- Understanding of Agile SDLC
- Strong customer service skills, self-motivated, self-starter, well organized and detail oriented
- Working knowledge of PCs, MS Windows application software packages, Microsoft network, and financial institution experience
Preferred Skills/Knowledge
- Knowledge and experience with Atlassian products (Jira, Confluence) and Microsoft Power Automate
- Basic knowledge of programming concepts like control flow, functions, and Object-Oriented Programming
- Knowledge of the credit union’s banking systems, including but not limited to DNA, CCM, and Q2, is a plus
Required Education
Bachelors in Information Technology or related field of study or equivalent years of experience
Skills Required
- Ability to quickly learn and master department-specific applications
- Strong multitasking and prioritization abilities
- Logical and analytical thinking
- Curiosity, creativity, problem-solving ability, and interest in innovation
- Understanding of Agile SDLC
- Strong customer service skills
- Self-motivated and organized, with strong attention to detail
- Working knowledge of PCs, Microsoft Windows application software, and Microsoft networks
- Financial institution experience
- Bachelor’s degree in Information Technology or a related field, or equivalent experience
- Knowledge and experience with Atlassian Jira and Confluence
- Knowledge and experience with Microsoft Power Automate
- Basic programming concepts, including control flow, functions, and object-oriented programming
- Knowledge of DNA, CCM, and Q2 banking systems
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The Company
What We Do
Founded in 1951 and formerly known as Clark County Credit Union, Create Credit Union is a not-for-profit financial institution serving over 60,000 members. Based in Southern Nevada, the organization manages over $1.5 billion in assets and offers a variety of financial products, including competitive auto loans, mortgage solutions, digital banking services, and high-yield checking to help members build solid financial futures.
