Development Project Manager - US Citizen

The Development Project Manager will serve as the primary leader overseeing ServiceNow system administration, configuration, and development for the U.S. Department of Housing and Urban Development (HUD) Office of Inspector General (OIG) BOSS program. This role requires a Certified ServiceNow System Administrator with demonstrated expertise in managing, maintaining, and enhancing the ServiceNow platform, as well as ensuring its optimal alignment with organizational objectives.

The ideal candidate will possess strong project management skills, deep technical proficiency in ServiceNow, and extensive experience with IT systems analysis, design, and integration. This individual will be adept at translating complex business requirements into technical solutions, managing development projects from inception through delivery, and ensuring compliance with industry best practices.

• ServiceNow Administration & Development

  • Provide subject matter expertise (SME) and mastery in ServiceNow System Administration.

  • Configure, implement, and maintain the ServiceNow system in accordance with organizational requirements.

  • Manage integrations with other enterprise systems, ensuring seamless data flow and operational efficiency.

  • Troubleshoot, optimize, and upgrade ServiceNow applications and modules.

• Project Management

  • Plan, coordinate, and oversee all phases of ServiceNow-related development projects, including scope, timelines, deliverables, and resources.

  • Lead cross-functional teams, ensuring collaboration between technical and business stakeholders.

  • Monitor project risks, issues, and dependencies; develop mitigation and contingency strategies.

  • Ensure projects are delivered on time, within scope, and within budget.

• Systems Analysis & Design

  • Apply structured analysis and design methodologies to translate business needs into system requirements.

  • Evaluate system capabilities, workflows, and functionality to identify process improvements.

  • Conduct cost-benefit and risk assessments to guide decision-making.

• Stakeholder Engagement

  • Serve as the primary liaison between HUD OIG BOSS leadership, IT teams, and business units for all ServiceNow-related initiatives.

  • Facilitate requirement-gathering sessions, solution demonstrations, and system training for end-users.

  • Document technical specifications, workflows, and operational procedures.

• Current ServiceNow Certified System Administrator certification (must be active).

• Extensive IT experience in analysis, design, and integration of information systems and COTS (Commercial Off-the-Shelf) software.

• Proven track record in structured analysis and design methodologies.

• Strong understanding of system configuration, implementation, and maintenance best practices.

• Demonstrated ability to evaluate cost factors, risks, and technical feasibility for projects.

• Excellent communication, leadership, and stakeholder management skills.

• Experience in federal government projects is highly desirable.

• Additional ServiceNow certifications (e.g., Application Developer, ITSM Implementation Specialist).

• Project Management Professional (PMP) or equivalent certification.

• Experience working in HUD or other federal OIG environments.

• Familiarity with Agile/Scrum methodologies.

• Fast-paced, collaborative, and mission-driven environment supporting HUD OIG BOSS.

• May require occasional travel or after-hours work to meet project deadlines.

The HUD OIG BOSS program supports the Office of Inspector General in ensuring accountability, efficiency, and transparency in housing and urban development programs. The Development Project Manager will play a critical role in leveraging ServiceNow to improve operational processes, enhance reporting, and strengthen overall program performance.