Imagine a world without customer cases...that, is our vision.
How? Through amazing self-service experiences and essential solutions that support organizations can use to reduce the effort needed to answer customer questions.
As a Team Lead - Software development, you’ll lead the Service core team in charge of the zero-code experience builder that powers our new generation of Coveo integrations, and the administrative platform that powers the numerous service products.
This tool is a React/TypeScript/Scala full-stack application that allows our customers to easily build support experiences, without the need for code. It offers several UI customization options, and a vast set of options, ranging from simple color changing elements to setting up the Coveo Relevance Generative Answering, our LLM based offering.
Although there is no typical day in this role, here is a glimpse at your responsibilities:
- Lead and manage a team of developers and foster a positive and collaborative team culture.
- Allocate resources effectively and establish priorities to meet strategic product objectives.
- Provide mentorship and professional development opportunities for team members.
- Oversee the design, implementation, and maintenance of crucial project features.
- Ensure the availability, scalability, and performance of systems.
Here is what could qualify you for the role:
- Experience in managing front-end and full-stack development teams.
- Experience in collaborating with cross-functional roles, like PM, UX, QA and documentation teams.
- A proven track record of building intuitive and simple to use applications.
- Experience with TypeScript/React and Java/Scala.
- Experience with B2B products.
Do you think you can bring this role to life?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to get to know you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.
Top Skills
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
