The Role
Enhance, maintain, and support software systems by resolving defects, handling incidents and change requests, and providing Level 1 and Level 2 live issue support. Collaborate with clients, perform database and server migrations, create technical documentation and test plans, and configure new application instances. The role requires troubleshooting, application maintenance, SDLC knowledge, database skills, strong communication, and shift availability.
Summary Generated by Built In
- Enhance
existing systems by analyzing business objectives, preparing action plans, and
identifying areas for modification and improvement.
- Maintain and support existing
software systems by identifying, diagnosing, and resolving defects.
- Interact with clients to manage
product support activities and ensure timely issue resolution.
- Research
and develop expertise in new technologies; create technical specifications,
documentation, and test plans.
- Handle Incident Tickets and Change
Requests effectively, ensuring minimal service disruption.
- Perform
database maintenance, data migration, and server migration activities.
- Provide Level 1 and Level 2 live
issue support to ensure smooth system operations.
- Manage
new instance creation and configuration as required for projects or clients.
Requirements
- Experience:
3.5+ years in software development or application support.
- Bachelor's
degree in computer science, Information Technology, Electronics, or a related
field. (A master’s degree or relevant certification is a plus.)
- Strong
communication skills in English — both written and verbal.
- Good
analytical and problem-solving abilities.
- Hands-on experience with ASP.NET,
JavaScript, jQuery, API and SQL Server.
- Understanding
of the Software Development Life Cycle (SDLC) and application maintenance
processes.
- Ability
to troubleshoot and resolve technical issues effectively.
- Team-oriented,
with the ability to work independently when required.
- Eagerness
to learn new technologies and adapt to evolving project needs.
- Willingness
to work in Shifts.
Skills Required
- 3.5+ years of experience in software development or application support
- Bachelor's degree in computer science, Information Technology, Electronics, or a related field
- Strong written and verbal English communication skills
- Good analytical and problem-solving abilities
- Hands-on experience with ASP.NET, JavaScript, jQuery, APIs, and SQL Server
- Understanding of the Software Development Life Cycle and application maintenance processes
- Ability to troubleshoot and resolve technical issues effectively
- Team-oriented and able to work independently
- Eagerness to learn new technologies and adapt to evolving project needs
- Willingness to work in shifts
- Master's degree or relevant certification
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The Company
What We Do
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Why Work With Us
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