Developer Support Engineer

LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.

We're hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.

You'll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help — whether through direct responses or by routing problems to the right internal teams.

This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos. You'll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need — and that their feedback informs how we build.

• are obsessed with helping developers succeed

• are known as the go-to person for solving tricky technical issues

• work hard and can move fast without sacrificing quality

• care deeply about polish, detail, and clear communication

• are a fast learner, frequently picking up new tools, systems, and skills

The best way to impress us is by showing how you help others unblock themselves — and maybe by tinkering with LiveKit along the way.

• Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)

• Triage and prioritize inbound issues, ensuring clear ownership and timely responses

• Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details

• Provide initial troubleshooting or workarounds to unblock customers quickly

• Escalate more complex issues to internal teams with crisp summaries and context

• Document learnings and contribute to internal and external knowledge bases

• Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

• 2–4 years of experience in developer support, technical support, or a customer-facing engineering role

• Strong problem-solving skills with a methodical approach to debugging

• Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)

• Clear written and verbal communicator who can explain technical details concisely

• Comfortable using tools like Postman, curl, Wireshark, and browser dev tools

• Curious and empathetic, always keeping the developer's perspective in mind

• Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs

• Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction

• Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk

• Basic scripting or automation experience for improving internal workflows or triage efficiency

• An opportunity to build something truly impactful to the world

• Contribute to open source alongside world-class engineers

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact [email protected].