At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?
We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.
- Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, and Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintain and improve a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Availability to work flexible hours and weekends when needed
- B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
- 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)
- Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms
- Deep experience in Linux (Systems Administration, Bash scripting, file systems).
- Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)
- Ability to read and debug code in Java or another compiled language
- Excellent spoken and written English
- Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat
- Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)
- Graduate of an advanced DevOps certification program
Skills Required
- B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field
- 2+ years of hands-on experience in technical roles such as Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE
- Ability to manage complex, escalated cases involving multiple architectures and platforms
- Deep experience with Linux systems administration, Bash scripting, and file systems
- Strong software debugging skills, including log analysis, root cause analysis, and stack trace reading
- Ability to read and debug Java or another compiled language
- Excellent spoken and written English
- Knowledge or experience with SQL databases, LDAP, NGINX, and Apache Tomcat
- Familiarity with CI/CD tools, Docker, Kubernetes, AWS or Azure, and Terraform
- Graduation from an advanced DevOps certification program
JFrog Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JFrog and has not been reviewed or approved by JFrog.
-
Fair & Transparent Compensation — Pay is considered competitive overall, with many indicating they feel paid fairly relative to their roles. Compensation sentiment appears to have improved recently.
-
Equity Value & Accessibility — Equity grants and an employee stock purchase plan are commonly part of offers, adding meaningful value to total rewards. These components are highlighted alongside base pay as reasons packages are viewed favorably.
-
Healthcare Strength — U.S. medical, dental, and vision coverage are characterized as comprehensive and high quality. Employer-verified listings reinforce strong core health coverage.
JFrog Insights
What We Do
JFrog Ltd. (Nasdaq: FROG), is on a mission to create a world of software delivered without friction from developer to device. Driven by a “Liquid Software” vision, the JFrog Software Supply Chain Platform is a single system of record that powers organizations to build, manage, and distribute software quickly and securely, ensuring it is available, traceable, and tamper-proof. The integrated security features also help identify, protect, and remediate against threats and vulnerabilities. JFrog’s hybrid, universal, multi-cloud platform is available as both self-hosted and SaaS services across major cloud service providers. Millions of users and 7K+ customers worldwide, including a majority of the FORTUNE 100, depend on JFrog solutions to securely embrace digital transformation. Once you leap forward, you won’t go back!
