Fast-Frogward Your Career to Years From Now
Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place.
Here’s what our employees have to say about working at JFrog:
- "I wanted to work in a company that takes technology forward."
- "Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers."
- "It’s nice to work for a company with a must-have product, not a nice-to-have."
What you’ll be doing as a Developer Support Engineer:
- Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
- Develop scripts in Bash, Python, and Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Ability to work flexible hours and weekends as needed
What you bring on to the table:
- 2+ years of relevant experience in technical support
- Understanding of Java or other compiled language
- Experience in customer-facing roles
- Experience in Linux
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms
- Strong technical software-related debugging skills
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
- Experience in the DevOps industry
- Experience in AWS OR azure or GCP is required.
About JFrog:
JFrog is the only end-to-end software supply chain platform that provides complete visibility, security, and control for automating the delivery of trusted releases from code to production. Our platform enables organizations to manage, secure, and automate their software delivery process, fueling innovation without worry. We empower companies to build and release software faster and more securely than ever before.
With over 7,500 customers worldwide, including many Fortune 100 companies, JFrog is at the forefront of global innovation. Join us in shaping the future of software delivery and contributing to solutions that empower some of the world's most influential industries.
NOTE: The job location is Bangalore (Bellandur) and we follow a hybrid model, mandatory 3 days/week work from office.
Skills Required
- 2+ years of relevant technical support experience
- Understanding of Java or another compiled programming language
- Experience in customer-facing roles
- Experience with Linux
- Ability to manage complex escalated cases across multiple architectures and platforms
- Strong technical software debugging skills
- Knowledge or experience with databases, LDAP, NGINX, and Apache Tomcat
- Experience in the DevOps industry
- Experience with AWS, Microsoft Azure, or Google Cloud Platform
- Ability to work flexible hours and weekends as needed
JFrog Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JFrog and has not been reviewed or approved by JFrog.
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Fair & Transparent Compensation — Pay is considered competitive overall, with many indicating they feel paid fairly relative to their roles. Compensation sentiment appears to have improved recently.
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Equity Value & Accessibility — Equity grants and an employee stock purchase plan are commonly part of offers, adding meaningful value to total rewards. These components are highlighted alongside base pay as reasons packages are viewed favorably.
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Healthcare Strength — U.S. medical, dental, and vision coverage are characterized as comprehensive and high quality. Employer-verified listings reinforce strong core health coverage.
JFrog Insights
What We Do
JFrog Ltd. (Nasdaq: FROG), is on a mission to create a world of software delivered without friction from developer to device. Driven by a “Liquid Software” vision, the JFrog Software Supply Chain Platform is a single system of record that powers organizations to build, manage, and distribute software quickly and securely, ensuring it is available, traceable, and tamper-proof. The integrated security features also help identify, protect, and remediate against threats and vulnerabilities. JFrog’s hybrid, universal, multi-cloud platform is available as both self-hosted and SaaS services across major cloud service providers. Millions of users and 7K+ customers worldwide, including a majority of the FORTUNE 100, depend on JFrog solutions to securely embrace digital transformation. Once you leap forward, you won’t go back!
