Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We’re looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You’ll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers’ lives easier, we’d love to talk with you.
Our preferred location is in Singapore.
What You’ll DoDiagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
Develop and champion opinionated stances on improving developer experience and product reliability.
Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.
Can write, debug, and reason through Python and/or TypeScript codebases.
Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
Take personal ownership of technical problems and follow through until customers are unblocked.
Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.
Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.
Experience supporting developer tools, ML infrastructure, or observability platforms.
Familiarity with OpenAI, Anthropic, or similar LLM APIs.
Comfort working with datasets, evaluation metrics, or prompt engineering.
Experience contributing to support tooling, documentation, or product-led growth initiatives.
Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).
Build a culture of care, learning, and mutual support together
Solve challenging, unknown technical issues faced by developers
Pave the way for future developers and peers to benefit from your experience
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Skills Required
- Minimum one year of experience supporting developer-facing products (Support Engineer, Developer Success Engineer, Technical Account Manager, or similar).
- Ability to write, debug, and reason through Python and/or TypeScript codebases.
- Comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
- Clear, empathetic, and effective technical communication with developers.
- Willingness to participate in on-call rotations and respond to critical customer issues.
- Strong curiosity about LLM use cases and interest in AI observability.
- Experience supporting developer tools, ML infrastructure, or observability platforms.
- Familiarity with OpenAI, Anthropic, or similar LLM APIs.
- Comfort working with datasets, evaluation metrics, or prompt engineering.
- Experience contributing to support tooling, documentation, or product-led growth initiatives.
- Prior senior technical team member or tech lead experience in a high-growth environment.
- Submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
- Cloud certifications or experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).
What We Do
Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the world’s leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users, instead of a centrally-controlled corporation. And because the community of knowledge workers and contributors earns ownership and control of Braintrust through its native BTRST token for their contributions to the network and its growth, new Talent and jobs have participated in the network at record speeds. Braintrust has over 700,000+ community members, with knowledge workers and project contributors across the world. Braintrust is trusted by hundreds of Fortune 1000 global enterprises including Nestlé, Porsche, Atlassian, Goldman Sachs, and Nike. For more information, visit: www.braintrust.com. BTRST is available on Coinbase.com and in the Coinbase Android and iOS apps. Coinbase customers can trade, send, receive, or store BTRST in most Coinbase-supported regions. For more information on Braintrust and the BTRST token, read the “Braintrust: The Decentralized Talent Network” whitepaper.
