Developer Support Engineer (Business-level Japanese required)

Reposted 7 Days Ago
Be an Early Applicant
Bristol, England
In-Office
Junior
Gaming
The Role
Support PlayStation developers in using development tools by resolving technical issues, managing bug reports, and translating materials. Requires strong communication in English and Japanese, along with C/C++ programming skills.
Summary Generated by Built In

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

The role

The primary role is to support English and Japanese speaking PlayStation developers in their use of PlayStation development tools.

To support them, you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products.

This is a technical role that involves investigating and resolving developer problems. Additionally, over time you will meet with PlayStation developers to investigate problems, demonstrate products, and give presentations about our products in both English and Japanese.

The ideal candidate will be able to communicate technical issues clearly, be patient with busy developers and, above all, enjoy solving problems. You will also need strong account management skills to ensure all issues under your supervision are handled promptly and to resolution. 

You will work closely with the product development team’s highly skilled programmers. You will also be part of a team of support engineers working together across different time zones, where sharing knowledge and information is essential.

What you’ll be doing
  • Discussing technical issues with English and Japanese speaking PlayStation developers.
  • Proven ability to translate and localize software engineering requirements, specifications, and documentation between Japanese and English.
  • Experience working with engineering teams preferred
  • Investigating problems to reproduce them or find workarounds.
  • Record and manage bug reports and feature requests.
  • Translate technical conversations and materials between English and Japanese.
  • Attend conferences to meet with PlayStation developers, demonstrate products, and present materials.
  • Contribute to the production of training videos.
  • Present product information to developers.
  • Personal project time.
What we are looking forMust have
  • Computer Science or Computing related degree or at least 2 years practical experience of C/C++ programming.
  • Microsoft Windows experience.
  • Strong communication skills; a good standard of spoken and written skills in English and Japanese.
  • Strong presentation skills.
  • Strong organizational skills.
  • Strong interpersonal skills.
  • Collaborates well in a team.
  • Strong problem-solving & critical thinking skills.
Nice to have
  • Experience with Linux and/or MacOS
  • Experience with Rust and/or C# programming languages
  • Experience with Open-source Clang/LLVM toolchain.
  • Experience with console development SDKs.
  • Experience with game engines such as Unity and Unreal Engine.
  • A passion for problem-solving.
  • Strong work ethic to provide high quality support and resolve issues.
  • Previous experience of supporting software products, including bug reporting.
  • An understanding of how to use assemblers, linkers, compilers, performance analyzers, and debuggers.
  • Knowledge of the video games industry.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Top Skills

C#
C/C++
Linux
macOS
Windows
Open-Source Clang/Llvm Toolchain
Rust
Unity
Unreal Engine
Am I A Good Fit?
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The Company
Aliso Viejo, CA
8,768 Employees
Year Founded: 1994

What We Do

PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Our products delight millions across the world through incredible games, cutting edge experiences and access to many types of media.
This commitment to amazing our fans is at the core of who we are and one we share with Sony Corporation, internationally known as a leader in music, movies and consumer electronics.
We can only achieve this goal by welcoming talented people and empowering them to do their best work. From game developers to data scientists, software engineers to cybersecurity experts, marketing to accounting and finance professionals, we’re always looking for talented people who share a passion for creating and our commitment to delivering amazement.

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