We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
At UserTesting, the Developer Experience (DX) team builds and operates the Internal Developer Platform (IDP) that engineers use to build, test, ship, and operate software.
Our goal is simple: make it easy for engineers to ship high-quality software quickly and safely through self-service, well-defined paved roads, and fast feedback loops.
We treat the platform as a product: engineers are our users, and adoption, usability, and measurable impact matter as much as technical excellence.
This role focuses on owning and evolving the Internal Developer Platform at scale, including software delivery systems, service lifecycle workflows, and platform APIs.
You will also help define and build an Agentic Developer Platform, applying AI through structured, enterprise-grade workflows that improve developer productivity (e.g., debugging assistance, delivery insights, and safe automation with guardrails).
What You’ll DoOwn the Internal Developer Platform (IDP) as a product, including roadmap, platform capabilities, and developer-facing workflows
Design and evolve the software delivery lifecycle, including CI/CD, automated validation, release orchestration, and rollback mechanisms
Build and maintain paved-road workflows that enable self-service for common tasks (service creation, environment provisioning, deployment, observability, incident response)
Define and manage a platform service catalog and APIs, enabling discoverability and standardization across teams
Improve developer feedback loops by strengthening observability, diagnosability, and actionable signals across build and runtime systems
Establish platform guardrails and standards that balance consistency with team autonomy
Drive adoption of platform capabilities through usability, documentation, and close collaboration with engineering teams
Build and operate an Agentic Developer Platform that applies AI to delivery insights, workflow automation, developer assistance, and safe, policy-aware actions.
Ensure AI-powered workflows include clear boundaries, human-in-the-loop controls where needed, and observable outcomes
Strong experience owning and delivering production systems or platforms end-to-end
Experience building or evolving Internal Developer Platforms, CI/CD systems, or developer tooling ecosystems
Ability to design for self-service, adoption, and developer usability, not just technical correctness
Proficiency in Node.js, Python, or Go
Experience with cloud infrastructure and containerized environments
Strong systems thinking across software delivery, observability, and automation
Ability to navigate ambiguity and drive technical direction independently across teams
Product mindset: you care about developer experience, adoption, and measurable outcomes
Experience with Kubernetes, Terraform, or AWS
Experience improving software delivery performance at scale (e.g., lead time, reliability, deployment safety)
Background in backend or distributed systems
Familiarity with observability practices and feedback loop design
Experience applying AI to engineering workflows, including LLM-powered agents, developer assistance systems, and automated workflows with built-in safeguards and evaluation.
Own the platform: Shape and evolve the Internal Developer Platform used across UserTesting
High impact: Your work defines how engineering teams build, ship, and operate software
Platform as a product: Influence roadmap, adoption, and developer experience end-to-end
Agentic future: Build real, production-grade AI capabilities into the developer workflow
#hp
Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Panel Interview
Final Interview (if applicable)
Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [email protected].
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
Skills Required
- Hands-on experience building or operating shared systems and tooling, including CI/CD pipelines, Kubernetes-based deployments
- Experience with Infrastructure as Code (Terraform preferred) and Cloud environments (AWS preferred)
- Proficient in scripting and automating workflows using languages such as Node.js, Python, Go, or Bash
- Strong understanding of service reliability practices, including incident response, postmortems, and SLOs
- Experience building internal platforms or self-service tooling is a strong plus
What We Do
UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why, and is the fastest way to access the human perspective needed to create any experience with confidence.
Why Work With Us
Our team is the best. We work in a highly collaborative environment, share feedback openly, bring great ideas to life, and have a ton of fun.
