At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations.
Job Description
- Implement core configuration user stories with minimal guidance.
- User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.
- Experience delivering projects for implementing Workspaces and Now Assist
- Participate in and/or lead design workshops, development, testing and deployment activities
- Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.
- Ability to build ServiceNow Reports, dashboards and homepages
- Ability to set up data security via control rules, domain separation
- Implement integrations utilizing Integration Hub and relevant Spokes.
- Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap
- Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.
- Execute unit testing to confirm user stories meet acceptance criteria as implemented.
- Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.
- Peer review of other developers’ user stories
- Provide technical documentation as required
- Development, management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks.
- Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.
Basic Requirements
- Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
- 1 to 2 years in ServiceNow configuration and development experience
- Minimum 1 year of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool
- Experience delivering projects for implementing Workspaces and Now Assist
- Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences
- Energetic self-starter able to work independently in a fast-paced environment
- High sense of ownership, responsibility, and commitment to quality
- Proven ability to manage multiple tasks and shifting deadlines
- Effective organization, collaboration, planning, problem-solving, and analytical skills
Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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What We Do
About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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Employees engage in a combination of remote and on-site work.
We believe that the next big idea can come from anyone, anywhere, at any time. That’s why we offer office-based, hybrid and remote working models, where Motorolans can do their best work wherever they work best.
