Dev Ops Support Engineer

Posted 22 Days Ago
Be an Early Applicant
Atlanta, GA
Senior level
Information Technology • Payments • Software
The Role
As a DevOps Support Engineer, you will support AWS customers by responding to alerts, troubleshooting incidents, and engaging with clients through service desks. You will maintain and build AWS environments, set up CI/CD pipelines, and develop multi-tiered architectures, using automation and Infrastructure as Code tools.
Summary Generated by Built In

Looking for a work home?

  • There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. 

  • We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! 

  • A culture of belonging. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. 


As our DevOps Support Engineer you will work within our Support team and alongside our Delivery team. You will act as a first responder to alerts and tackling varying requests and sending timely replies to questions to our AWS customers, as well as actioning support requests on the phone and through our service desks.

Job Responsibilities:

  • Maintaining and Building complex AWS environments and familiar with AWS native technologies (AWS CloudFormation, AWS CodePipeline, AWS CodeBuild, CodeDeploy), Terraform and Docker

  • Client-facing role requiring consultative engagement with clients and internal teams on a regular basis.

  • Actioning support requests on the phone and through our service desks, Troubleshooting and incident support

  • Act as a first responder to alerts and tackle varying requests and send timely replies to questions from our AWS customers

Basic Qualifications:

Education and Experience: Bachelor’s and 5 years or HS/GED and 7 years

  • 1 year in AWS infrastructure

  • Minimum AWS Certified Developer - Associate.

  • AWS Certified DevOps Engineer - Professional or the willingness and aptitude to obtain one

  • Practical experience setting up CI/CD pipelines using both AWS native solutions as well as Industry standard.

  • Experience with re-architecting traditional applications for AWS.

  • Passion for Amazon Web Services.

  • Experience with multi-tiered architectures.

  • Practical experience with automation tools such as Ansible.

  • Practical experience with Infrastructure as Code tools such as Terraform (preferred) or Cloudformation.

  • Fluency in a programming language (Python preferred) and SQL.

  • Solid understanding of how to build container based applications and packaging for Kubernetes environments.

Preferred Qualifications:

Education: Bachelors degree in Computer Science / IT

Experience: 8 years in Software development with Networking and Systems Administration

  • Excellent written and presentation communication skills with the capacity to articulate complex technical topics to varying customer audiences (from developers to executives).

Additional Basic Qualifications:

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Top Skills

Python
The Company
HQ: Shoreview, MN
5,001 Employees
On-site Workplace
Year Founded: 1915

What We Do

We help enterprises, small businesses and financial institutions deepen customer relationships through trusted, technology-enabled solutions.

Here at Deluxe, we help you unlock your potential so that your business successfully grows and thrives which positively impacts our communities all around.

Our innovative payments, data and marketing solutions help you Accelerate Growth, Enable Payments and Empower your SMB Relationships.

Accelerate Growth – With us, we propel your business forward with data-driven customer acquisition and multi-platform marketing toolkits; accelerate customer acquisition through our targeted data driven marketing campaigns and build brands through our customized, brand compliant web storefronts, promotional products, print services, and retail packaging services.

Enable Payments – Our technology solutions enable you to send and process payments more easily. With us, you can optimize your order to cash processes with Lockbox, integrated receivables and bill pay, as well as improve your payer and payee experience with our secure and convenient check products and flexible digital payments.

Empower Small Business Relationships – We help empower your small business with tools to start, run, grow and operate the business. We help increase revenue with promotional products, data driven and print marketing and retail packaging as well as support in managing income with our checks and forms, digital payments, and remote deposit capture. We also assist in protecting and branding businesses with logo design, trademark filings and websites and hosting services along with assisting in managing HR and Operations using our incorporation services, and payroll and human capital management.

Unlock your potential: www.deluxe.com

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