The Role
Consult with clients to understand travel preferences, budgets, and requirements; create customized itineraries; book flights, accommodations, transportation, and activities; provide destination expertise and customer support; resolve travel issues; maintain booking and payment records; meet sales goals through package recommendations and upselling; and maintain relationships with clients and travel suppliers.
Summary Generated by Built In
A travel destination expert's job description includes providing in-depth knowledge about specific locations, creating customized travel itineraries, booking travel arrangements, and advising clients on destinations, accommodations, and activities. The role requires strong customer service skills, expertise in travel booking software, and the ability to manage client relationships and resolve issues promptly.
Key responsibilities:
- Client consultation: Engage with clients to understand their preferences, budgets, and travel requirements.
- Itinerary planning: Design and customize travel itineraries with flights, accommodations, and activities tailored to the client.
- Booking and arrangements: Handle all bookings for flights, hotels, car rentals, and tours.
- Destination expertise: Provide expert advice on destinations, including local culture, customs, attractions, and relevant travel information.
- Sales and upselling: Advise clients on package options and upsell additional services like tours and upgrades to meet sales targets.
- Client support: Act as a point of contact for clients before and during their trip, addressing inquiries and resolving issues.
- Administrative tasks: Maintain accurate records of client information, payments, and bookings.
- Industry knowledge: Stay updated on travel trends, destination updates, and regulations by attending industry events and training.
- Relationship management: Build and maintain strong relationships with clients and local vendors or suppliers.
Required skills and qualifications
- Knowledge: Deep knowledge of assigned destinations, including cultural, historical, and geographical aspects.
- Communication: Excellent verbal and written communication skills.
- Customer service: A strong focus on providing exceptional customer service.
- Technical proficiency: Proficiency in travel booking software (like GDS) and CRM systems.
- Organizational skills: Strong multitasking and organizational abilities.
- Problem-solving: Ability to handle issues and emergencies effectively and adapt to changing client needs.
- Experience: Previous experience in the travel and tourism industry (1-3 years)
Skills Required
- Deep knowledge of assigned travel destinations, including cultural, historical, and geographical information
- Excellent verbal and written communication skills
- Strong customer service skills
- Proficiency with travel booking software such as GDS platforms
- Proficiency with CRM systems
- Strong multitasking and organizational abilities
- Ability to handle issues and emergencies effectively and adapt to changing client needs
- One to three years of experience in the travel and tourism industry
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The Company
What We Do
BookMyTourNow is an Indian online travel company and BMTN Tours and Travels product. It offers domestic and international air tickets, holiday packages, inbound and outbound tours, corporate travel, car hire, hotel reservations, cruises, foreign exchange, travel insurance, and visa services. Through its website and mobile app, the company provides customizable travel bookings and itinerary support for individual, family, and business travelers.
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