Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Our client delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!
We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.
We’re looking for an experienced professional with a passion for travel and strong sales acumen. In this full-cycle consultative sales role, you will guide prospective clients from the first discovery call to post-travel follow-up - turning interest into commitment, and bookings into lifelong relationships.
This is not a transactional or pushy sales role. It’s about high-touch engagement, thoughtful storytelling, and a deep understanding of how to personalize every client journey with care and precision.
What You’ll Do:
- Lead in-depth discovery conversations to understand each client’s travel goals, style, and preferences
- Design bespoke itineraries in collaboration with our in-destination teams
- Present proposals with confidence, use storytelling to build excitement for clarity in Kensington's unique offerings
- Guide clients through the booking process and provide seamless communication throughout
- Act as a trusted travel advisor before, during, and after client journeys
- Follow up post-travel to gather feedback, drive referrals, and foster loyalty
What You’ll Need:
- 2+ years of consultative sales experience in travel, ideally with luxury / high-ticket clients (e.g., travel agency, tour operator, hotel, cruise, or airline companies)
- 1+ years as a group or private tour guide in one or more of the following countries (e.g., Egypt, UK, France, Italy, Morocco, Jordan, Oman, UAE, Greece, Malta)
- Excellent English-speaking & writing skills
- Proven ability to close complex sales cycles and exceed revenue targets
- Deep passion for travel and strong destination knowledge with a desire to help others explore the world
- Polished, articulate communicator with emotional intelligence and active listening skills
- Strong organization and high attention to detail to manage multiple journeys simultaneously
- A self-motivated and performance-driven approach without resorting to hard selling
- Comfortable in a dynamic, fast-paced, collaborative environment
- Experience in luxury travel or hospitality (e.g., acting as a guide or travel sales agent)
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 2+ years of consultative sales experience in travel, ideally with luxury / high-ticket clients
- 1+ years as a group or private tour guide in one or more of the listed countries (e.g., Egypt, UK, France, Italy, Morocco, Jordan, Oman, UAE, Greece, Malta)
- Excellent English speaking and writing skills
- Proven ability to close complex sales cycles and exceed revenue targets
- Deep passion for travel and strong destination knowledge
- Polished, articulate communicator with emotional intelligence and active listening skills
- Strong organization and high attention to detail to manage multiple journeys simultaneously
- Self-motivated and performance-driven approach without resorting to hard selling
- Comfortable in a dynamic, fast-paced, collaborative environment
- Experience in luxury travel or hospitality (e.g., acting as a guide or travel sales agent)
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
