At WM New Zealand, we are the largest composter, the largest waste-to-energy provider and have the largest commercial electric fleet in New Zealand, all powered by electricity from waste. As a team, we are constantly looking for new and innovative ways to redirect, neutralise and use waste.
Job DescriptionAbout the role
This critical role sits at the heart of the operations in our Auckland Commercial Collections team based in East Tamaki.
The key responsibilities include:
- Provide excellent customer service through responding to service-related enquiries to meet contractual service timeline
- Monitoring route collection efficiencies, coordinating daily activities, responding to sudden reactive changes, and communicating with customers regarding any operational delays
- Manage despatch performance through Salesforce SLAs and dashboard reporting
- Oversee accurate system data entry and month-end financial confirmations
- Lead, train, and performance-manage despatchers, including PEPs and regular one-on-ones
- Maintain compliance with privacy, Fair Trading Act, and Commerce Commission requirements
- Liaise with internal teams to ensure a coordinated, customer-focused approach
- Manage website updates for public holidays and service interruptions
- Supervision of the despatch coordinators
About you
To be successful in this role, you'll have:
- Proven experience working in a fast-paced operational environment
- Prior despatch experience is an advantage
- Proactive, positive attitude with the ability to quickly build strong working relationships across a large, diverse team
- Flexible, highly organised, and detail-focused
- Strong time management skills with the ability to manage competing priorities
- Experience using frontline operating systems is essential
- Demonstrated ability to lead and develop teams
- Strong proficiency in the Microsoft Office suite
We offer a competitive salary, ongoing training, and personal development so you can achieve your career goals and a great company culture.
You will be part of a great team committed to providing a comprehensive one-stop service to meet a broad range of facility, waste, recycling, and industrial needs of our clients.
How to apply
To apply for this role click “I’m interested”
Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.
WM is an EEO employer and promotes drug and alcohol-free workplaces.
You must be in New Zealand and hold a current work visa/residency or NZ citizenship.
What We Do
WM New Zealand is New Zealand's leading resource recovery, recycling and waste, and environmental services provider, driven by our focus on safety, sustainability, and service and underpinned by innovation. We provide recycling and resource recovery services, solid waste management, liquid and hazardous waste collection, treatment and disposal. We design and operate state-of-the-art waste management and recycling facilities nationwide, including leading edge sustainable modern landfill and energy parks, material recovery facilities, transfer stations and liquid, hazardous and medical waste processing facilities. We understand that our biggest asset is our people and we’re committed to their safety and wellbeing. We’re a company where every day our people get to make a difference – whether this be through exploring recycling opportunities, looking at new ways to create energy from waste, or delivering a great customer service to building facilities that will last a lifetime. We work with a diverse range of customers, from residential homes and small businesses, councils, through to large multinational commercial and industrial clients that span almost every industry in New Zealand, and we are proud to offer a comprehensive range of services that can be tailored to meet the needs of our customers. Our focus is on the future, the possibilities it holds, and ultimately the protection of it.
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