It's fun to work in a company where people truly BELIEVE in what they're doing!
Despatch Supervisor is responsible to manage efficient shift operations and maintaining high service standards. Play a crucial role in ensuring and oversee the smooth shift operations, manage the team, coordinates loading of trucks, cage transfers to holding cages and personnel efficiently. Drive and maintain Team Connect and Shop floor development system.Team Leadership
Supervise and manage team and support staff (Clerks, Loaders and Shunters)
Provide training, guidance and performance evaluations
Operational Oversight
Ensure the efficient and timely dispatch of products
Monitor scheduling, route planning as per the order and resource allocation on the loaders
Coordination & Communication
Act as a liaison between Factory supervisors, Sales Reps, Distribution Controllers and management
Ensure clear communication of ring boards report, truck allocations, changes and emergencies
Compliance
Enforce compliance with Tiger brands policies, BMR, FSSC 22000, EHS and EMS
Maintain accurate recons and dispatch records
Problem solving, Incident & Conflict Management
Respond to emergencies, unexpected delays or disruptions in real-time
Troubleshoot issues with routes, equipment's or personnel
Scheduling and Dispatching
Assign duties to Clerks and loaders based on the priority and availability
Optimize Clerks and loaders to improve efficiency and reduce costs
Staff Supervision
Monitor dispatch performance and workloads
Hold effective Team Connect and training sessions
Performance monitoring
Track the shift performance to monitor real-time operations
Analyze shift KPIs
Internal customer service support
Handle escalated issues or complaints regarding delays or any service
Ensure internal customer i.e. distribution crew and slicing department satisfaction through timely communications
Documentation & Reporting
Maintain dispatch activities, supporting documents such as short loads, BTS, Bimbo, manuals, and any additional supporting documents to Dispatch recon
Prepare operational reports for Dispatch Controller
Minimum requirements
Advance Diploma/Degree in Supply chain or Logistics
Supervisory skills
Administration
2-3 years Despatch experience in FMCG
In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.
Skills Required
- Advanced Diploma/Degree in Supply Chain or Logistics
- Supervisory skills
- Administration
- 2-3 years Despatch experience in FMCG
What We Do
Our portfolio of iconic household brands is the vehicle for our mission. As one of Africa's largest listed FMCG manufacturers, our core business is ensuring these everyday foods and beverages nourish lives from the biggest cities to the smallest villages. Our iconic brands are well-known in South Africa, and our products cater for every meal and occasion. Our portfolio also includes leading brands in the home and personal care segments, and we have a growing presence in Africa. Our purpose is to nourish and nurture more lives every day. The Tiger Brands product range remain consumer favourites year-after-year including brands like Koo, Fattis and Monis, Jungle Oats, All Gold, Purity, Oros, Ingrams, Doom and Tastic Rice. Read our Privacy Policy here for when you share your contact information with us: https://www.tigerbrands.com/contact-us
