Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.
We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.
We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.
Job DescriptionThe role you’ll play
WM New Zealand is looking for a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll be at the centre of our daily transport operations, connecting customers, drivers and operational teams to ensure services run safely, efficiently and on time.
No two days will be the same. You’ll coordinate daily transport activities, respond to unexpected changes and use operational data to improve routes, productivity and customer outcomes.
Key responsibilities
- Coordinating between customer service, operations and drivers to deliver reliable customer service.
- Monitoring daily routes and responding quickly to missed, delayed or rescheduled jobs.
- Reviewing and improving route sequencing to increase efficiency and reduce fuel use.
- Identifying system or route issues and ensuring information remains accurate.
- Communicating with customers about delays or service changes.
- Monitoring unserviced, rolled and rejected jobs and helping resolve issues.
- Reviewing operational documents, run sheets, weigh dockets and system information.
- Supporting reporting, data entry, purchase orders, weighbridge lodgements and end-of-month tasks.
- Contributing to improvements across operational systems and processes.
What you’ll need
You’re calm under pressure, confident communicating with different people and comfortable making decisions when plans change.
- Experience in customer service, coordination, administration or a similar operational role.
- Transport, logistics or despatch experience would be an advantage.
- Excellent verbal communication and interpersonal skills.
- Strong organisation and time-management skills.
- The ability to manage competing priorities without losing attention to detail.
- Confidence learning new technology and specialist systems.
- Intermediate Microsoft Office skills, particularly Excel.
- An analytical mindset and the ability to use system information to improve efficiency.
- Experience with systems such as Elemos, Salesforce, ERoad or JDE would be beneficial.
- A strong commitment to health, safety and doing things the right way.
Additional Information
What’s in it for you
This is an opportunity to take on a varied and important role where your decisions will have a direct impact on our customers and day-to-day operations.
You’ll work with people across the business, develop your knowledge of transport operations and help us continuously improve the way we deliver our services.
- Permanent, full-time work in a stable industry.
- Competitive rates.
- Ongoing training, development, and upskilling.
- A supportive team culture where your mahi is valued.
- Hours: 40 hours per week
To Apply
Click “I’m Interested”
WM New Zealand is an equal opportunity employer and is committed to a drug and alcohol-free workplace.
You must currently be in New Zealand and hold the legal right to work here through citizenship, residency or a valid work visa.
Skills Required
- Experience in customer service, coordination, administration, or a similar operational role
- Excellent verbal communication and interpersonal skills
- Strong organization and time-management skills
- Ability to manage competing priorities while maintaining attention to detail
- Confidence learning new technology and specialist systems
- Intermediate Microsoft Office skills, particularly Excel
- Analytical mindset and ability to use system information to improve efficiency
- Experience with Elemos, Salesforce, ERoad, or JDE
- Commitment to health, safety, and following proper procedures
- Legal right to work in New Zealand through citizenship, residency, or a valid work visa
What We Do
WM New Zealand is New Zealand's leading resource recovery, recycling and waste, and environmental services provider, driven by our focus on safety, sustainability, and service and underpinned by innovation. We provide recycling and resource recovery services, solid waste management, liquid and hazardous waste collection, treatment and disposal. We design and operate state-of-the-art waste management and recycling facilities nationwide, including leading edge sustainable modern landfill and energy parks, material recovery facilities, transfer stations and liquid, hazardous and medical waste processing facilities. We understand that our biggest asset is our people and we’re committed to their safety and wellbeing. We’re a company where every day our people get to make a difference – whether this be through exploring recycling opportunities, looking at new ways to create energy from waste, or delivering a great customer service to building facilities that will last a lifetime. We work with a diverse range of customers, from residential homes and small businesses, councils, through to large multinational commercial and industrial clients that span almost every industry in New Zealand, and we are proud to offer a comprehensive range of services that can be tailored to meet the needs of our customers. Our focus is on the future, the possibilities it holds, and ultimately the protection of it.
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