The Role
Leads Tier III desktop support and systems engineering for a federal agency. Responsibilities include designing and integrating systems architectures, researching and evaluating technical solutions, supporting security accreditation and compliance, managing risks, developing implementation plans and SOPs, and overseeing desktop imaging, SCCM, GPO, and endpoint support. The role collaborates with infrastructure teams and vendors, leads integrated product teams, and provides technical documentation, analysis, and stakeholder updates.
Summary Generated by Built In
The Solutions Engineer/Desktop Tier III Lead works with a large federal agency’s Network Infrastructure Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements. Lead Desktop Tier III support
Education and Experience:
- Bachelor’s Degree or a combination of technical training, certifications, and experience
- CCNA/CCNP, MSCS or other related certifications or specialty experience:
- 7+ Years of Systems engineering design and operations experience.
- 7+ Years' experience with configuring, securing, and troubleshooting end-user computing devices
- Solution engineering design and transition for Active Directory, SolarWinds, SCCM, VMware, Desktop EndPoint Solutions to include Apple products, Identity Management solutions (Sailpoint), and Virtual Hosting/Data Storage Management.
- ITIL Foundations
- Systems Engineering Certificates
- Experience in System Development Life Cycle.
- Experience in designing systems architectures, such as DODAF
- Security+ CE (or appropriate DoDM 8570 Baseline Certification)
- CISSP, CASP+ CE (or appropriate DoDM 8570 Baseline Certification)
- IAT Level III certification is required before start
Responsibilities:
- Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.
- Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
- Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
- Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
- Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
- Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
- Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
- Leads desktop tier III support activities and integrates team to support group policy objects (GPO) support through
- Oversees/support Desktop support activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), and GPO (augment as needed)
Knowledge and Skills:
- Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.
- Adapt for working in team oriented or independent projects
- Lead a multi-functional team, prioritize actions, and support customer requirements
- Excellent technical writing & presentation skills
- .
- Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.
- Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)
- Document Standard Operating Procedures and guides.
- Excellent verbal and written communication skills
- Ability to organize and facilitate planning and demonstrations
- Ability to track, manage, and ensure project tasks are completed in a timely manner
- Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements
Technical Knowledge
- Understanding of the technical environment
- Microsoft operating system
- Understanding of Apple computing devices
- Joint Regional Security Stack (JRSS)
- Cisco switches, routers, and VPN products
- Bluecoat Web Proxies
- Aruba Wireless products
- Remedy ITSM/ServiceNow
- SolarWinds Network Configuration Monitor (NCM)
- System Center Configuration Manager (SCCM)
- Palo Alto Firewalls
- Netscout (desired)
Clearance/Citizenship:
- Secret
- Must be US Citizen
Travel Requirements:
This position will involve minimal travel
Location: Fort Meade, MD
Skills Required
- Bachelor’s degree, or equivalent combination of technical training, certifications, and experience
- CCNA, CCNP, MSCS, related certification, or equivalent specialty experience
- 7+ years of systems engineering design and operations experience
- 7+ years of experience configuring, securing, and troubleshooting end-user computing devices
- Experience with Active Directory, SolarWinds, SCCM, VMware, Apple endpoint solutions, SailPoint, virtual hosting, and data storage management
- ITIL Foundation certification
- Systems engineering certification
- System Development Life Cycle experience
- Experience designing system architectures such as DODAF
- Security+ CE or appropriate DoD 8570 baseline certification
- CISSP, CASP+ CE, or appropriate DoD 8570 baseline certification
- IAT Level III certification before start
- Secret clearance
- U.S. citizenship
- Technical writing, presentation, communication, planning, and team leadership skills
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The Company
What We Do
Global Enterprise Services (GES) provides professional, operational, and technology solutions for federal, SLED, and commercial clients. Its professional and administrative work includes HR, finance, compliance, program support, and contract administration; operational services include logistics, records management, training, and workforce enablement. Technology services focus on modernization, cybersecurity, cloud strategy, and managed IT operations, with the company positioning its integrated offerings as end-to-end support for government missions.
