Desktop Technician

Job Description

Ingram Content Group (ICG) is hiring for a Desktop Technician to contribute to our IT End User Support team in LaVergne, TN, just outside the Nashville area. This is an onsite position.

In this role, you will provide basic support and maintenance of in-house desktops and peripherals, specifically Mac and Windows machines. You will install, repair, maintain, and upgrade all hardware, software, and related equipment. You’ll remove and add hardware/software to existing workstation configurations. You will also organize and prioritize activities and complete tasks under supervision. Finally, you will use independent judgment to review and recommend process improvement changes to Manager. The ideal candidate will have experience supporting MAC and Windows machines.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Required Qualifications:

• HS Diploma or equivalent
• 1 year of experience with workstation maintenance, repair and installation
• 6 months of experience with the installation of Microsoft operating systems and software

Preferred Qualifications:

• Experience supporting MAC and Windows machines
• JAMF Knowledge

Key Responsibilities:

• Resolves basic end user issues received via ticketing system accurately, efficiently and to the satisfaction of the end user.
• Provides appropriate solutions which enable the end user to work productively with minimal disruption.
• Installs, configures, maintains standards, and provides the first level of support for Workstation Operating Systems and Workstation Applications – including but not limited to MS Office Suites, virus prevention, applications, and miscellaneous 3rd party applications.
• Builds, upgrades, repairs and adds peripherals to end user hardware.
• Administrates and monitors lower level activities related to software licensing and usage.
• Uses discretion to resolve, close and administrate trouble tickets.
• Proactively improves processes and procedures related to the position.
• Recommends solutions for repetitive problems and IT End User Support processes and procedures.
• Troubleshoots printers.
• Assists remote users with VPN and remote email access.
• Maintains and builds technical knowledge through continuous education with a focus on customer support.
• Maintains professional and respectful relationships with contacts including users, other IT personnel and vendors.
• Enforces corporate network and security policies.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish