As as full-time Desktop Support Administrator, you will provide infrastructural support to the end client staff by responding to all incoming service requests. This role will support all required assets for the end customer's organization.
The qualified personnel will respond to support needs that include incoming walk-in requests, incoming calls, and incoming ticket requests. They may also perform service desk functions and daily on-site functional tasks and requests. This will include traveling to the other end customer locations throughout the local area in to provide on site, desk side support. This role will be required to have rotating, on-call availability.
DTAs should provide top-class customer support and must have excellent verbal communication skills.
For this role one must be vaccinated and be able to pass a finger printed based background check as well as pass a drug test.
Responsibilities:
This role is a desk side support role at the support center. This is not a help desk role.
The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience.
This role requires excellent and great customer services skills. This position is very customer centric, customer services is our number one priority.
This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday.
This role requires the employee to adhere to the dress code (issued team shirts/polos, pants/slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers).
Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email services, and all IT client provided services.
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
Performs physical inventory of PCs, accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate.
Qualifications
Requested Experience:
Experience providing customer service within a technical field.
Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.
CompTia A+ Certification is desired.
3+ years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments.
Knowledge and Skills Required:
• Experience with end-user IT support (e.g. Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications).
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Strong initiative, problem solving, priority setting, and collaboration skills.
• Exhibits a high level of initiative and integrity.
• Possess creative ability, credibility and self-confidence.
Notes:
Mileage reimbursement for local site travel. Could be between the Sarasota and Naples areas.
On-call reimbursement
What We Do
Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing and maintaining enterprise infrastructure for enterprise & mid-market organizations.
We differentiate our offerings through the breadth and depth of our services, our US-based global technical services center (24/7/365), and our world class Tier 1, Tier 2 & Tier 3 certified engineers.
Our GTC, which is located in Clearwater FL, is a HIPAA and PCI compliant data and operations support center.
Source 1 Solutions is a certified Service-Disabled Veteran-Owned Business (SDVOSB). The SDVOSB designation is one that is not easily awarded. With a rigorous verification process containing many layers, Source 1 Solutions qualified for this coveted designation after the intake, assessment, federal review, and decision process. This qualification process is a part of the Veterans First Program and is based upon our CEO’s service in the United States Navy.
Partnership with Source 1 Solutions can be done on a subcontractor or prime vendor basis, offering strategic advantages in both the government and commercial sectors when fulfilling supplier diversity requirements such as the mandatory contract DVBE/SDVOSB spend for companies doing business with the local, state and/or federal marketplaces, as well as publicly-traded commercial organizations.
