Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.
Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).
Job DescriptionRole:- Desktop Support
Job Description
· Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office
· Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
· Provide user data and application recovery
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
· Use tools and methodologies to load, copy and customize operating system configurations for deployment
· Responsible for tracking hardware and software inventory
· Familiarize end users on basic software, hardware and peripheral device operation
· Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
· Works with vendor support contacts to resolve technical issues within the desktop environment
· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies
· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
· Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
· Customize desktop hardware to meet user specifications and site standards
· Provide VIP support
· Resolve and update incidents with in SLA and also update stakeholders for P1 cases
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience with Windows 7 and Windows 8.1
- Experience with Microsoft Office
- Ability to troubleshoot hardware and software issues
- Experience in tracking hardware and software inventory
- Familiarity with network connectivity issues
Accion Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accion Labs and has not been reviewed or approved by Accion Labs.
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Healthcare Strength — Feedback suggests core medical, dental, and vision coverage is available, with some access to FSA/HSA and life insurance. Coverage is characterized as acceptable in multiple locations.
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Flexible Benefits — Feedback suggests some roles allow remote work or flexible hours. Flexibility appears to depend on team or client engagement, but is present in parts of the organization.
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Parental & Family Support — Feedback suggests maternity and paternity leave are highlighted in India. This indicates family-supportive elements in certain geographies.
Accion Labs Insights
What We Do
Accion Labs is a global services technology firm focused on building and transforming software products through emerging technologies.
