The Role
Provides first-level desktop support for hardware, peripherals, printing, software, connectivity, and internal systems. Handles device provisioning, imaging, deployment, onboarding, and offboarding. Supports audio-visual setup, operation, troubleshooting, and teardown for events across multiple venues, including pre-event checks, video conferencing, recording, livestreaming, and preventive maintenance. Escalates unresolved IT and AV issues to internal teams or vendors while managing concurrent requests and occasional after-hours events.
Summary Generated by Built In
IT Desktop Support
- Provide first-level desktop support for end-user devices, including laptop/desktop hardware, peripherals, printing, software and connectivity issues.
- Assist with laptop/desktop provisioning, imaging, deployment and returns, including device setup for staff onboarding and offboarding.
- Provide first-level support for in-house NUSX systems and standard productivity applications, escalating unresolved issues to the Lead, Services Operation, NUS IT or appointed vendors in accordance with established support arrangements.
AV Support
- Provide AV setup, operation and teardown support for events, town halls, workshops and meetings across i3, BLOCK71 and Curie venues.
- Conduct pre-event AV checks (audio, projection/display, video conferencing, recording and livestream equipment) and provide on-site technical support during events.
- Perform routine checks and preventive maintenance of meeting room and event space AV systems; log and escalate faults to vendors where required.
Requirements
- Diploma or degree in Information Technology, Engineering, Media Technology or a related field, or equivalent practical experience.
- At least 1–2 years of relevant experience in IT helpdesk/desktop support and/or AV technical support.
- Working knowledge of Windows/Mac end-user environments and AV systems (audio mixing, displays/projection, video conferencing platforms such as Zoom/Teams).
- Able to work independently across multiple sites, manage concurrent requests and support occasional events outside standard office hours (with time-off arrangements per prevailing policy).
- Service-oriented, dependable and comfortable engaging staff, tenants and external vendors professionally.
Please note that only shortlisted candidates will be notified.
More Information
Job Type: 6-month Contract
Location: Kent Ridge Campus
Organisation: NUS Enterprise
Skills Required
- Diploma or degree in Information Technology, Engineering, Media Technology, a related field, or equivalent practical experience
- At least 1-2 years of relevant IT helpdesk, desktop support, or AV technical support experience
- Working knowledge of Windows and Mac end-user environments
- Working knowledge of AV systems, including audio mixing, displays, projection, and video conferencing platforms such as Zoom and Microsoft Teams
- Ability to work independently across multiple sites and manage concurrent support requests
- Ability to support occasional events outside standard office hours
- Service-oriented, dependable, and professional when engaging staff, tenants, and external vendors
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The Company
What We Do
NUS Enterprise is the entrepreneurial arm of the National University of Singapore, dedicated to advancing innovation and entrepreneurship by supporting students, researchers, and start-ups through education, incubation, and industry partnerships.
