The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
The Desktop Technician (Central Office located) will provide user and computer support to agency staff and managers,
both directly and remotely as a member of the ARCareerEd Information Systems and Services Dept. The Desk Technicians are responsible for daily tasks needed to provide support to their responsible sites as well resolve issues specified via trouble tickets issued by a state-wide ticketing system managed by DIS.
This job will require travel to field offices. The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation.
General Description:
Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.
In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.
Qualifications- Windows Desktop OS (Windows 7, Window 8, 8.1)
- Active Directory Administration
- Desktop \ Laptop \ Tablet Hardware
- CISCO Switches
- Windows Server 2008 R2 or later Release
- Remote Access (i.e., LogMeIn)
- Certifications (CompTIA: A+ or Network+)
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services.
vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings.
Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years.
Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services.
We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services.
vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message.
"vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
