Test Triangle Jobs

Desktop Support

Test Triangle

Desktop Support

Posted 13 Days Ago

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City of London, London, England, GBR

In-Office

Entry level

Information Technology • Software • Consulting

The Role

Provide onsite and remote desktop support in London, troubleshooting hardware, software, network, application, and access issues. Install, configure, deploy, maintain, and track devices and peripherals. Manage incidents and service requests within SLA targets, document resolutions, support users, coordinate escalations and vendors, and maintain security, compliance, asset, and service records.

Summary Generated by Built In

London- 5 Days a week onsite is mandate

Mandatory Skills

Technical Skills

Desktop, Laptop, Printer, and Peripheral Support

Windows 10/11 Administration

Active Directory & Azure AD

Microsoft 365 Administration

Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

Hardware Troubleshooting and Break/Fix Support

Device Imaging, Deployment, and Asset Management

ITSM Tools (ServiceNow, Remedy, Jira, etc.)

Remote Support Tools

Mobile Device Support (iOS/Android)

Basic Server and Infrastructure Knowledge

Professional Skills

Strong customer service orientation

Excellent verbal and written communication

Problem-solving and analytical skills

Time management and prioritization

Documentation and reporting

Ability to work independently in field locations

Stakeholder and vendor coordination

Preferred Certifications

ITIL Foundation

Microsoft Certifications (M365/Windows/Endpoint)

CompTIA A+

CompTIA Network+

OEM certifications (Dell, HP, Lenovo)

Roles & Responsibilities

Incident and Request Management

Provide onsite and remote technical support to end users.

Troubleshoot hardware, software, network, and application issues.

Resolve incidents within agreed SLA timelines.

Handle service requests such as device setup, software installation, and user onboarding.

Device Installation & Maintenance

Install, configure, and deploy desktops, laptops, printers, and peripherals.

Perform preventive maintenance and health checks.

Upgrade and replace faulty hardware components.

Asset & Inventory Management

Maintain accurate asset records.

Track hardware movement and lifecycle.

Coordinate warranty repairs and replacements.

User Support

Assist users with account access, password resets, and system usage.

Provide basic training and technical guidance.

Ensure high customer satisfaction.

Documentation

Update tickets with troubleshooting steps and resolutions.

Create knowledge base articles and support documentation.

Maintain service reports and compliance records.

Coordination & Escalation

Work with Service Desk, Infrastructure, Network, and Application teams.

Escalate unresolved issues to higher support levels.

Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

Follow company security policies and procedures.

Ensure devices comply with organizational standards.

Support audit and compliance activities when required.

Skills Required

Desktop, laptop, printer, and peripheral support
Windows 10/11 administration
Active Directory and Azure AD
Microsoft 365 administration
Networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Hardware troubleshooting and break/fix support
Device imaging, deployment, and asset management
ITSM tools such as ServiceNow, Remedy, or Jira
Remote support tools
Mobile device support for iOS and Android
Basic server and infrastructure knowledge
Customer service, communication, problem-solving, time management, documentation, and prioritization skills
Ability to work independently in field locations
Stakeholder and vendor coordination
ITIL Foundation certification
Microsoft M365, Windows, or Endpoint certification
CompTIA A+ certification
CompTIA Network+ certification
OEM certification from Dell, HP, or Lenovo

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The Company

HQ: Dublin

104 Employees

Year Founded: 2012

What We Do

Test Triangle is a Dublin-headquartered technology services company founded in 2012. It helps organizations transform operations through IT service management, digital transformation, software testing and quality assurance, cloud solutions, consulting, managed services, and recruitment. The company also provides application testing, DevOps, robotic process automation, software and mobile development, technology training, staffing, and resource augmentation across Ireland, the UK, and international markets.