Desktop Support

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. 

Help desk Support Specialist

PAY RATE: $20/hr

Mason, OH, USA, 45040

SHIFT: 8am-5pm M-F

INTERVIEWS: THERE WILL BE A PHONE INTERVIEW FOLLOWED BY AN IN-PERSON INTERVIEW

*** NEED TO HAVE A HIGH SCHOOL DIPLOMA OR GED ***

*** NEED TO HAVE GOOD CUSTOMER SERVICE AND COMMUNICATION SKILLS ***

This position provides front line IT technical support to Intelligrated associates. The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained. He/she may directly satisfy a request, solve a problem, or arrange for other IT personnel to assist as needed. Follow-through and internal customer satisfaction are key success factor. A focus area is day-to-day requests relating to PC hardware, software, printing, and mobile user devices. Frequently he/she will implement new and upgraded user software, desktops, or other client hardware / software. Additionally, the position may resolve more complicated issues and complete higher level and/or non-standard requests. He/she will document, revise, and streamline department procedures and user documentation as well as provide mentoring and skill development for the non-senior staff. The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc. They may also have responsibility to track company computing assets, order equipment, and/or process payments.

Qualifications:

The Service Desk Technician has one year in a service desk environment. A+, Network+, MCSE/MCSA, CCNA are all beneficial certifications. Familiarity with networking, servers, desktop PC’s, Windows, PC imaging, software installation, patching, printers, hardware. An Associate’s degree in Information Technology / Information Systems or equivalent work experience.

Essential Functions:

1.Analyzes, installs, configures and troubleshoots associate issues relating to hardware, software, network and communications

2.Analyzes and resolves more complicated issues and completes higher level and/or non-standard requests

3.Recommends hardware and software solutions, including new acquisitions and upgrades

4.Documents all configurations and resolutions relating to PC’s, networks, software, and issues

5.Conducts training programs designed to educate associates regarding basic and/or specialized applications and procedures

6.Works with Suppliers as directed by management

7.May be required to travel to other facilities to provide staff augmentation or support

8.May be required to perform other duties as requested, directed or assigned

Skills:

1. Knowledge of computer systems administration and/or programming theory, principles and practices

2. Knowledge of computer networks, network administration and network installation

MS Office

3. Customer support focus

4. Ability to be decisive, goals-oriented, and capable of independent decision-making

5. Excellent written, verbal and consultative communication skills with the ability to successfully 6. interpret and communicate business needs between internal and external groups in a clear, focused and concise manner

6. Ability to plan, lead and execute daily operations for optimal efficiency

Sandra Taylor 

571-267-4186

Sandra Taylor 

571-267-4186