Desktop Support Technician

Job Description
This position is to support our IT Equipment Center in the receiving, imaging and shipping of desktop equipment across the CONUS for the ES Sector in a higher level role. This will include the working with Teir-III support in troubleshooting and diagnosing problems that make occur during the imaging process. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. Will ensure all required data is accurately inputted in the the asset managment database. Will work closely with the PC Refresh Coordinator on all related efforts.
Required Education, Experience, & Skills

• High School Diploma and 2+ years work experience or equivalent experience
• Extensive knowledge of PC Hardware
• Extensive knowledge of Window OS (Win10 Win11)
• Excellent Working Knowledge of M365 and OneDrive Environments.
• Excellent verbal and written communication skills.
• Working knowledge of Linux OS

Preferred Education, Experience, & Skills

• Associates Degree in Information Technology or Computer Science with 4 yrs. experience
• CompTIA A+ certified
• Working knowledge of ServiceNow ticketing system.

Pay Information
Full-Time Salary Range: $57319 - $91710
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.