If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
About the Role:We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote users.
In this role, you will deliver white-glove technical support, ensuring a seamless experience for end users—from day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience.
What You’ll Do:End-User Support
- Provide Level 2 technical support for hardware, software, and connectivity issues
- Support both onsite employees and remote users
- Manage and resolve incidents using an ITSM system, ensuring timely resolution
- Deliver outstanding customer service aligned with service expectations
Executive Support
- Provide white-glove support to executive leadership and senior stakeholders
- Prepare and support meetings, including live troubleshooting when needed
- Maintain professionalism, discretion, and responsiveness at all times
Collaboration & AV Technology
- Support Microsoft Teams Rooms and conference room technologies
- Troubleshoot AV systems including displays, video conferencing, and audio
- Ensure meeting rooms are fully functional and ready for use
Endpoint Management
- Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
- Perform system imaging, software installations, and device provisioning
- Support device refresh cycles and lifecycle management
Asset Management
- Track and maintain accurate inventory of IT equipment
- Manage asset lifecycle from procurement through disposal
- Support audits and ensure data accuracy in asset systems
What You Bring
- Minimum 3 years in enterprise desktop support
- Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Experience with Active Directory / Entra ID
- Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with a strong customer-first mindset
- Ability to support executive stakeholders with professionalism and urgency
Nice to Have
- Experience supporting a corporate headquarters or executive environment
- ITIL Foundation certification
- Microsoft certifications (Endpoint, M365)
- CompTIA A+ or equivalent
Work Environment
- Onsite role supporting both Northbrook and Downtown Chicago locations
- Flexibility to support occasional after-hours or business-critical events
- Local travel between office locations required
Why Join Us?
- High-impact, visible role supporting critical business operations
- Opportunity to work closely with leadership and enhance user experience
- Collaborative, team-oriented IT environment
- Exposure to modern workplace technologies and enterprise systems
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The starting compensation for this position is $36.00 per hour. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
Artificial intelligence is not used to screen, assess or select applicants.
Skills Required
- Minimum 3 years in enterprise desktop support
- Strong knowledge of Microsoft 365
- Experience with Active Directory / Entra ID
- Hands-on experience supporting AV and conferencing tools
- Strong troubleshooting and problem-solving skills
- Excellent communication skills
- Ability to support executive stakeholders
IDEX Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEX Corporation and has not been reviewed or approved by IDEX Corporation.
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Retirement Support — Employer savings design combines a 401(k) match with an additional company-funded defined contribution based on age and service. Automatic enrollment and contribution escalation further reinforce long‑term savings participation.
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Healthcare Strength — Medical, dental, and vision coverage offer multiple plan tiers with day‑one eligibility and national/regional carrier options. Wellness incentives, HSAs/FSAs, and an EAP extend the health and wellbeing offering.
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Strong & Reliable Incentives — Performance‑linked bonuses are a recurring component of pay, with instances of outcomes above target. A stated pay‑for‑performance approach supports the role of incentives in total compensation.
IDEX Corporation Insights
What We Do
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.
