Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
The Role:
The Desktop Support Specialist Level II's primary responsibility is daily support of PCI end users. This will be accomplished by monitoring the Solution Center and resolving Solution Center submissions efficiently. Diagnose computer hardware / software, & network connectivity accurately and efficiently. Use good judgement in determining if issue needs escalation. Performs hardware / software installs & provide all support in a professional manner.
This role is based at our Bridgend site.
Responsibilities:
End user support
Monitor Solution Centre, Spiceworks
Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops.
Proficient with MS Office installation, configuration, and troubleshooting
Basic hardware & software trouble shooting, ability to install / upgrade hardware / software.
Network user creation / deletion, basic knowledge of AD
Mailbox creation / deletion, distribution group maintenance, basic knowledge of EMC
iPhone setup & IOS troubleshooting.
Procurement of, but not limited to: Computers, desktops, & printers
Proper escalation of Solution Centre submissions
Provide one on one assistance to end users by either phone, email, Bomgar, or Solution Centre
Coordinate with third party service providers for timely repair / configurations of systems under maintenance agreement warranty or systems that are outsourced.
Keep up to date with current technologies.
Requirements
Bachelor's degree in a computer-related field, or equivalent Helpdesk/IT Support experience.
Experience troubleshooting hardware, software, and network connectivity issues.
Working knowledge of TCP/IP, DHCP, Active Directory (AD), DNS, and EMC environments.
Experience supporting Microsoft Office, computer builds/setups, software installations, and basic networking issues.
Experience configuring and troubleshooting iPhones and iOS devices.
Ability to prioritise workload independently, escalating issues when required.
Able to work effectively both independently and as part of a team.
Skills & Competencies
Intermediate IT skills with the ability to use and support a range of systems and applications.
Strong analytical and problem-solving skills, with the ability to troubleshoot practical issues.
Excellent attention to detail, time management, and organisational skills.
Strong written communication and report-writing abilities.
Sound judgement and decision-making skills.
Excellent customer service skills.
Ability to perform effectively under pressure and manage competing priorities.
Basic mathematical skills.
Benefits
At PCI, we believe that our employees are our most valuable asset. That's why we are committed to providing a benefits package designed to support your well-being and enhance your overall quality of life. Here's what we offer:
Employer Pension: Secure your future with our employer pension scheme (above statutory pension).
Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.
Generous Annual Leave: Enjoy 25 days of annual leave, plus bank holidays.
Family Friendly Benefits: Enjoy a range of benefits designed to support your family life.
Employee Referral Scheme: Know someone perfect for our team? Refer them and receive £500 as our way of saying thank you!
Staff Engagement: We value your dedication with recognition schemes and long-service awards.
Health and Well-being: Your health matters. Count on our support with generous sick pay, access to a 24/7 GP through our employee assistance program, mental health support, and life assurance up to 4 times your annual salary.
Cycle to Work Scheme.
Development Opportunities: Invest in your future with our training programs, coaching opportunities, LinkedIn Learning, and further education options.
Donation and More! PCI Cares is a new all-in-one platform allowing employees to give back to the community by donating to vetted charities
and non-profit organisations and PCI will match your donation! In addition, each employee will be granted 8 hours of paid Volunteer Time per year.
#LI-AT1
Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Skills Required
- Bachelor's degree in a computer-related field or equivalent Helpdesk/IT Support experience
- Experience troubleshooting hardware, software, and network connectivity issues
- Working knowledge of TCP/IP, DHCP, DNS
- Working knowledge of Active Directory (AD) and network user administration
- Experience supporting Microsoft Office including installation, configuration, and troubleshooting
- Experience with computer builds/setups, imaging/re-imaging PCs and laptops
- Experience configuring and troubleshooting iPhones and iOS devices
- Experience using ticketing systems (Solution Centre, Spiceworks) and remote support tools (Bomgar)
- Ability to prioritise workload independently and escalate issues appropriately
- Excellent customer service, communication, time management, and problem-solving skills
- Basic mathematical skills
PCI Pharma Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PCI Pharma Services and has not been reviewed or approved by PCI Pharma Services.
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Retirement Support — Feedback suggests the company provides a 401(k) with an employer match in the mid‑single‑digit range, with immediate vesting noted in certain cases. This is viewed as a solid component of the overall package.
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Leave & Time Off Breadth — PTO and paid holidays are commonly available, and some roles indicate vacation is accessible from early tenure. Availability of time off is frequently described as a positive element of the package.
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Affordable Benefits — Health insurance is sometimes described as reasonably priced depending on plan tier. Feedback suggests core medical, dental, and vision coverage is part of a standard offering.
PCI Pharma Services Insights
What We Do
PCI is a leading provider of integrated pharmaceutical development services to the global healthcare market. With facilities in North America and Europe, PCI supports pharmaceutical and biotech companies with products destined for more than 100 countries around the world. PCI provides services for each stage of the product lifecycle – from early Phase I through commercial launch and long-term supply – and partners with customers to provide key insight and expertise in enabling successful commercialization and bringing lifesaving medications to patients. For more information, go to www.pci.com.
