Sourceability® is a global digital distributor of electronic components transforming how modern businesses bring products to market. With innovation, quality and logistics as the backbone of the company, Sourceability’s cutting-edge products and services expedite the procurement process across a wide range of industries, including communications/cellular, consumer electronics, and auto manufacturing.
We are looking for a dynamic Desktop Support Specialist to become a vital part of our vibrant IT team, working hybrid across the Budapest, Hungary region. Join the energy and come be part of the momentum!
In this hybrid role, you will be a key point of contact for end users, delivering high-quality technical support across Windows and macOS environments. You will support Office 365 services, manage requests through Freshservice, and contribute to a positive, reliable end-user IT experience
Our goal is to have a sophisticated team equipped with expert technical skills in addition to keen business acumen. Each member of our team adds unique value to the business and the customer. Sourceability is committed to a culture where we attract the best talent in the industry.
Insight on your impact:
End-User Support
- Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals
- Diagnose and resolve issues related to Windows 10/11, macOS, iOS (iPhone), and Android devices
- Install, configure, and maintain hardware, software, and drivers
- Respond to and resolve IT tickets using Freshservice or other IT service management (ITSM) ticketing systems, ensuring accurate documentation and timely resolution
- Support Office 365 applications including Outlook, Teams, SharePoint, and OneDrive
System Administration & Maintenance
- Create, manage, and maintain user accounts, groups, and permissions in Active Directory and Office 365
- Support endpoint security solutions including antivirus, encryption, and patch management
- Perform routine system maintenance, updates, and security hardening
- Support VPN and remote access technologies
IT Operations
- Track, prioritize, and close incidents and service requests in line with SLA expectations
- Maintain accurate IT asset inventory for hardware and software
- Create and update knowledge base articles and end-user documentation
- Assist with employee onboarding and offboarding, including device provisioning and access management
Collaboration & Projects
- Work effectively as part of a team, contributing to a collaborative and supportive IT environment
- Be flexible with working hours when needed to support business requirements, meetings, or critical issues
- Actively participate in team meetings, cross-functional meetings, and calls to align on priorities and ongoing initiatives
- Collaborate with network, systems, and security teams to escalate and resolve complex issues
- Participate in desktop refreshes, software deployments, and infrastructure improvement initiatives
- Identify opportunities to improve IT processes and enhance the end-user experience
- Strong hands-on experience with Windows 10/11 and macOS
- Solid knowledge of Office 365 (Exchange, Teams, SharePoint, OneDrive)
- Experience with IT service management tools
- Working knowledge of Active Directory, group policies, and user account administration
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Strong troubleshooting, communication, and customer service skills
Your qualifications, your influence:
To be successful in the role, you must possess the following skills
- 3+ years of experience in desktop support or IT support roles
- Strong proficiency with Windows 10/11 and macOS administration
- Hands-on experience supporting Office 365 services, including Exchange, Teams, SharePoint, and OneDrive
- Familiarity with IT service desk tools, preferably Freshservice (or similar platforms such as ServiceNow or Zendesk)
- Working knowledge of Active Directory, group policies, and user account administration
- Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
- Strong troubleshooting and analytical problem-solving skills
- Excellent communication skills with a strong customer service mindset
Preferred skills and technical familiarity:
Adding additional insight, and a growth mindset, will elevate your contribution in this role
- CompTIA A+, Network+, Microsoft, or similar certifications
- Experience with Mobile Device Management (MDM) solutions
Benefits:
- Competitive salary
- Comprehensive health and wellness benefits
- Ongoing training and professional development opportunities
- Collaborative and vibrant work culture
EQUAL OPPORTUNITY EMPLOYER.
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status.
Top Skills
What We Do
Sourceability® is a global distributor of electronic components offering digital tools, services and data through the power of technology to meet customers’ evolving demands. Sourceability combines the expertise of global distribution with the only true e-commerce marketplace in the industry, working with the largest catalog of suppliers to provide the transparency, robust data and speed that customers need to create a seamless procurement process.
