Desktop Support Specialist

Job ID Number

R5455

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Desktop Specialist ready to take us to the next level! If you have 3 years working with sound and acoustics, AV production, helpdesk experience, and are looking for your next career move, apply now.

Job Description

We are seeking a Desktop Support - AV Analyst to join our team full-time, working onsite in Trenton, NJ. This role focuses on supporting and troubleshooting audio/video productions and live event support, including operating video conference room technologies.

What You'll Do

• Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events

• Collaborate with presenters, producers, directors, and other team members to achieve desired sound/video

• Troubleshoot technical issues related to audio, video, and IT equipment

• Travel to alternative work office locations within NJ (Newark, Trenton, Cherry Hill regions) as required based on event calendar and scheduling

What You'll Need

• Minimum of 3 years experience with sound dynamics and acoustics

• Audio/video production experience in various technologies and software (Crestron, Extron, Polycom, Adobe, Camtasia)

• Hands-on helpdesk experience within the Windows environment (5 years required)

• Experience troubleshooting technical issues related to audio, video, and PC hardware

• Ability to work with senior management supporting events and cope with a fast-changing environment

• Ability to work independently and as part of a team

• Experience in documenting processes and providing knowledge transfer

• Experience with virtual conferencing platforms such as Zoom, Teams, Skype, GoTo meetings, Webex

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $32.00 - $37.92 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​ 

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.