Desktop Support Specialist

Job ID Number

R5190

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Desktop Support Technician, you will perform a variety of general support tasks within an established IT infrastructure.

Job Description

We are looking for a Desktop Support Analyst. This position will be full-time and on-site.  This is a long-term position.

What You’ll Do

• Provides computing services and direction for North American users of Windows 10, Office O365, Office 2019, Microsoft Edge, Internet Explorer, Google Chrome, MacOS, and other business applications on PCs and laptops attached to a Windows Active Directory environment.

• Responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Autopilot or Configuration Manager Console (SCCM) delivery tools.

• Staff a walk-up IT Support Desk several hours a week for in-person user support.

• Troubleshoot hardware and software problems for PC and Mac users.

• Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection software, etc.

• Additional duties as assigned.

What You'll Need

Required:

• Experience supporting the following Microsoft Office suite, Windows OS, Microsoft Edge/Internet Explorer/Google Chrome,

•  A strong customer focus and skills in delivering desktop support required.

• Excellent communication skills

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.