Job Title:
Desktop Support Specialist
Job Description:
Position Summary:
The IT Desktop Service specialist will be part of a team that is responsible for the following components of the Regional IT service in Korea: Desktop and mobile computing environment, mobility, Wide Area Network and Local Area Network, backup and recovery operations, Voice and Data networking, Video and Voice conferencing system.
Primary Responsibilities and Duties:
Entegris Korea is looking for a bilingual IT Desktop engineer to join our multinational team in Oseong, Korea.
A candidate will be mainly responsible for providing level-2 support to our company regarding their day-to-day office IT infrastructure issues and incidents, both in Korean and English. This is a great opportunity for those who have experience as a bilingual desktop support engineer in enterprise level.
Responsibilities
-
Resolve calls from end users of our multinational clients regarding technical issues and incidents in their everyday office IT infrastructure environment
-
Provide on-site support at domestic locations in Korea Approx 2 times a week
-
Escalate incidents to the next support level where appropriate
-
General application and device support when required
-
Coordination of multi-vendor hardware break-fix
-
Basic asset management tracking and reporting
-
Annual PC/Printer replacement task
-
Carries out upgrades, repairs, and conversions to existing systems including replacement of component parts (i.e. keyboards, monitors, disks, etc.)
-
Diagnose hardware problems and provide support as appropriate. Install, test, and operate basic operating systems software and standard applications
Qualifications (Education, Training, Experience, Knowledge, Skills, Physical Requirements):
-
At least three years of experience as an IT desktop engineer
-
Excellent telephone manner and customer service skills
-
Professionalism in actions, demeanor and dress
-
Understanding of helpdesk/desktop operations
-
Minimum of 3 years employment experience supporting desktop equipment
-
Knowledge of desktop devices/environment (i.e. PCs, IP phones, mobiles, printers, etc.)
-
Experience of remote support
-
Native-level Korean and Minimum-level English language skills (TOEIC score 500-600)
-
Positive thinking, Harmonic force within the global IT team.
What We Do
Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.
Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges.
Headquartered in Billerica, Massachusetts, Entegris employs approximately 5,800 people worldwide, with roughly half employed in Asia-Pacific or Europe.
With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
.png)
.png)
