The Role
Provides frontline desktop and help desk support for office and field employees. Installs, configures, maintains, and troubleshoots hardware, software, peripherals, connectivity, email, VPN, and business applications. Manages onboarding and offboarding, account provisioning, equipment deployment, asset inventory, ticket escalation, knowledge-base documentation, and incident response while following IT policies, SOPs, and IT service management processes.
Summary Generated by Built In
Infinity Natural Resources (NYSE: INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we proudly call home and operate within.
The Opportunity
Join our growing team as a Desktop Support Specialist. As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.
Location
This is a hybrid position based out of our Morgantown, West Virginia, office. You’ll be expected to work in the office three days a week with occasional travel to other offices, remote field locations or well sites as needed.
What You Will Be Doing
Your Background
The Opportunity
Join our growing team as a Desktop Support Specialist. As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.
Location
This is a hybrid position based out of our Morgantown, West Virginia, office. You’ll be expected to work in the office three days a week with occasional travel to other offices, remote field locations or well sites as needed.
What You Will Be Doing
- Provide timely and professional front-line support by responding to, resolving, and escalating help desk tickets and support requests.
- Maintain clear and proactive communication with requesters and stakeholders regarding the status of open requests and issues.
- Manage the full lifecycle of employee setups: Configure new user hardware, install software, and provision accounts/access according to company procedures.
- Troubleshoot and promptly resolve hardware, software, and connectivity issues for a wide range of devices, including desktops, laptops, printers, and mobile devices.
- Deliver first-level technical support for critical systems, including core business software, email platforms, and VPN connections.
- Support employee transitions by assisting with onboarding and offboarding tasks such as basic orientation, account creation/disabling, and equipment deployment/recovery.
- Contribute to IT operational efficiency by assisting with the accurate maintenance of the IT asset inventory.
- Document solutions by developing knowledge base articles for routine support activities to empower users and other technicians.
- Ensure procedural compliance by strictly adhering to Corporate and IT policies, standards, and SOPs, with a focus on Change, Problem, and Incident Management processes.
- Actively participate in issue resolution and formal incident response activities.
Your Background
- Associate’s degree or technical certification (e.g., CompTIA A+, Microsoft Certified) in Information Technology or a related field with 2 years of experience in a help desk, IT support, or desktop technician role. Will consider four years of relevant, hands-on IT support experience in lieu of formal education/certification.
- Proven foundational knowledge of Windows operating systems (Windows 10/11) and standard desktop applications (e.g., MS Office 365/Google Workspace).
- Demonstrated ability to troubleshoot and resolve basic hardware, software, and network connectivity issues.
- Strong verbal and written communication skills with the ability to clearly and patiently explain technical issues to non-technical users.
- Excellent organizational and time management skills to efficiently prioritize and handle multiple requests simultaneously.
- A proven customer service orientation with a professional and courteous demeanor, including the ability to maintain confidentiality and handle sensitive information.
- Ability to work independently and collaboratively in a dynamic environment, coupled with a willingness to strictly follow standard operating procedures and technical documentation.
- Familiarity with IT service management (ITSM) ticketing systems, asset tracking tools, remote support software, and/or IT Process Frameworks (e.g., ITIL) (Preferred).
Skills Required
- Associate's degree or technical certification in Information Technology or a related field, plus two years of help desk, IT support, or desktop technician experience
- Four years of relevant hands-on IT support experience may substitute for formal education or certification
- Foundational knowledge of Windows 10/11 and standard desktop applications such as Microsoft Office 365 or Google Workspace
- Ability to troubleshoot and resolve basic hardware, software, and network connectivity issues
- Strong verbal and written communication skills for explaining technical issues to nontechnical users
- Organizational and time management skills to prioritize and manage multiple requests
- Customer service orientation, professional demeanor, confidentiality, and ability to handle sensitive information
- Ability to work independently and collaboratively while following standard operating procedures and technical documentation
- Familiarity with ITSM ticketing systems, asset tracking tools, remote support software, or IT process frameworks such as ITIL
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The Company
What We Do
Founded in 2017, Infinity Natural Resources is a growth oriented, independent energy company focused on the acquisition, development, and production of hydrocarbons in the Appalachian Basin. Our operations are focused on the volatile oil window of the Utica Shale in eastern Ohio as well as our stacked dry gas assets in both the Marcellus and Utica Shales in southwestern Pennsylvania. With deep roots in the Appalachian region, Infinity Natural Resources is guided by the highest operational standards, safety-first culture, and core values. Combining our leadership team’s extensive operational experience and the resources of our financial partners, we created a unique, value-focused operating model. Infinity holds the safety of its people and protection of the environment to the highest standard because the people are our neighbors and we are proud to call the area home.
