We are seeking a Desktop Support Specialist to provide end-user technical support and maintain desktop, laptop, software, and peripheral systems. This position is responsible for installing, configuring, troubleshooting, and supporting technology solutions to ensure efficient and reliable operations.
Key Responsibilities
- Provide day-to-day support for desktop and laptop hardware, software, operating systems, and peripherals.
- Install, configure, maintain, and upgrade computers, printers, and related equipment.
- Troubleshoot and resolve end-user technical issues, documenting resolutions and procedures.
- Utilize desktop management tools to deploy patches, perform audits, and maintain device performance.
- Perform desktop imaging and deployment activities.
- Coordinate with telecommunications and vendor support teams to resolve hardware, software, and network-related issues.
- Maintain knowledge of current technologies, systems, and industry trends.
- Assist with hardware repairs, warranty claims, and equipment replacement.
Qualifications
- High school diploma or equivalent required; technical degree or certification preferred.
- Minimum of 3 years of experience supporting personal computers and providing end-user technical support.
- Experience installing and maintaining operating systems and desktop software.
- Experience with desktop management tools, patch deployment, and system imaging.
- Knowledge of computer hardware, peripherals, and workstation optimization.
- Strong troubleshooting, communication, and customer service skills.
This position is required to work on– site in Brenham, TX Monday – Friday.
A full job description will be presented upon selection for an interview.
Germania Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.
Skills Required
- High school diploma or equivalent
- Technical degree or certification
- Minimum of 3 years supporting personal computers and end-user technical support
- Experience installing and maintaining operating systems and desktop software
- Experience with desktop management tools, patch deployment, and system imaging
- Knowledge of computer hardware, peripherals, and workstation optimization
- Strong troubleshooting, communication, and customer service skills
- Work on-site in Brenham, TX Monday - Friday
What We Do
About The Company: Founded in 1896, Germania Insurance provides trusted home, auto, liability, and life insurance to over 200,000 Texans and has grown into the largest farm mutual insurance company in Texas. As a membership-owned farm mutual insurance association, our members’ voices are an essential part of our company. Working for Germania: Germania Insurance has worked hard to build trust with not only our customers and community, but our team members, as well. We strive to build an environment that fosters a family of unique talents and diverse perspectives. While insurance-related fields, such as underwriting and claims handling, reside at the core of our company, there are a multitude of career paths to choose from at Germania. As we expand, fields such as: Sales and Marketing, Human Resources, Business Technology/IT, and many others are at the forefront of our progress. We believe that success requires a variety of individuals and are proud to offer opportunities suited to them. Because our team members are at the heart of Germania’s success, we believe in taking care of them! That’s why we offer competitive salaries and excellent benefits. We also understand that a happy work/life balance is essential to job satisfaction and provide vacation time accrual and all major holidays. Speaking of holidays, we take celebrating them seriously! Fourth of July picnics, Jack-o-lantern decorating contests, Thanksgiving potlucks, and giant Christmas parties are all important traditions here at Germania. We work hard and we believe that’s worth celebrating! Germania’s Home office is located in Brenham, Texas (between Austin and Houston), but our employees come from all around. Brenham is known for its small-town charm, scenic wildflower routes, and its significant role in Texas history. Want to learn more about our products or read lifestyle content? Sign up for our blog digest, here: https://bit.ly/435o6O3
